Field-Based Customer Success & Onboarding Specialist

MSD; Town of Chester (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A global agricultural company is seeking a Customer Success Specialist for their Chester location. This role involves onboarding and training customers on livestock dairy technology solutions and ensuring they maximize product usage. Candidates should have several years of experience in customer-facing roles related to account management, with a passion for the agriculture and dairy livestock industry. Strong communication skills are crucial for success in this position, which includes travel to customer sites.

Qualifications

• Several years of customer-facing role experience, preferably in customer success or account management.
• Deep understanding and passion for the agriculture and dairy livestock industry.
• Excellent interpersonal and communication skills.

Responsibilities

• Develop a deep understanding of livestock dairy technology solutions.
• Assist customers through the onboarding process to optimize product use.
• Evaluate farm routines and recommend changes for optimization.

Skills

Account Management

Customer Service

Interpersonal Relationships

Sales Presentations

Product Knowledge

Job description

A global agricultural company is seeking a Customer Success Specialist for their Chester location. This role involves onboarding and training customers on livestock dairy technology solutions and ensuring they maximize product usage. Candidates should have several years of experience in customer-facing roles related to account management, with a passion for the agriculture and dairy livestock industry. Strong communication skills are crucial for success in this position, which includes travel to customer sites.