Epic Application Analyst

Intermountain Health; Salem (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare organization in the United States is seeking a Staff Analyst to provide technical support for Epic applications. This role involves project management, system configuration, and collaboration with stakeholders to optimize healthcare technologies. Ideal candidates should have a Bachelor's degree in a relevant field and 1-2 years of Epic build experience. A comprehensive benefits package is offered.

Benefits

Generous benefits package

Supportive work environment

Qualifications

• 1-2 years of Epic build experience in healthcare applications.
• Strong understanding of technology applications and their management.
• Ability to analyze and diagnose problems effectively.

Responsibilities

• Provide Epic technical support and maintain healthcare application systems.
• Manage small projects related to application technologies.
• Document workflow changes and suggest technical designs.

Skills

Epic build experience

Proficiency in Microsoft Office Suite

In-depth business and application knowledge

Knowledge of system analysis

Problem definition skills

Education

Bachelor's degree in information technology or related field

Tools

Microsoft Excel

Microsoft Visio

Microsoft Project

Job description

Job Description

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.

(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)

Responsibilities

• The staff Analyst is responsible for providing Epic technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

• The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic).

• Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution

• Gathers, validates, and translates technological requirements into design and development specification while providing product management

• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.

• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting

• Solve common issues, incidents, and problems according to agreed upon service levels and according to department standards.

• Serve as PM and complete PM functions for small to mid-size projects with multiple teams

• Collaboratively works with peers, internal and external stakeholders, and vendors

• Follows documentation and change management standards.

• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.

• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications

• Develop and understands business reporting needs for end users

• Participates in on-call and command center responsibilities, if applicable

• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity

• Attends and participates in team, project and department meetings to increase awareness and information flow

• Work with project requestor to complete the minimum viable product of a demand in ServiceHub

• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

• Epic build experience

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word

• Possesses in-depth business and application knowledge and experience

• Knowledge of system analysis and operating systems

• Skilled in assessing needs and determining through documentation what the best approach might be

• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions

• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations

• Ability to write correspondence, and process documents

Preferred Qualifications

EDUCATION

Bachelor's degree is preferred in information technology, healthcare, business, or related field.

Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR

EXPERIENCE

Candidates should have one to two years of Epic build experience in one or more of the following: EpicCare Ambulatory, ClinDoc, Stork, ASAP, OpTime, Anesthesia, Wisdom, Rehab, Kaleidescope, Nurse Triage, or Dermatology.

Will be required to maintain Epic certification(s)

Requirements

• Operate computers and other IT equipment requiring the ability to move finger and hands

• See and read computer monitors and documents

• Remain sitting or standing for long periods of time to perform work

Physical Requirements

Location

Key Bank Tower, Nevada Central Office, Peaks Regional Office

Work City

Broomfield

Work State

Colorado

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$32.10 - $50.57

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits).

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.