Dispensary General Manager (Grand Rapids-28th St)

Savvyherb; Grand Rapids (MI); On-site; USD 150,000 - 200,000; Full time

Job summary

A leading cannabis retailer in Grand Rapids is seeking a Dispensary General Manager. This role involves driving financial performance, enhancing customer experience, and ensuring operational excellence. The ideal candidate has a Bachelor’s degree or 7+ years of management experience, customer service skills, and knowledge of local industry regulations. Join a company committed to providing a premium retail experience and fostering a robust cannabis industry.

Qualifications

• Bachelor’s degree or 7+ years’ experience in supervisory or management role.
• Knowledge of Microsoft Office Suite.
• Exceptional customer service skills with a positive attitude.
• Understanding of state and local laws as they pertain to the industry.

Responsibilities

• Drive financial performance and optimize product menus.
• Deliver exceptional customer service and build loyalty.
• Ensure flawless execution of daily store operations.
• Attract, develop, and retain high-performing teams.
• Ensure compliance with legal and safety standards.

Skills

Customer service skills

Retail business acumen

Positive attitude

Strong work ethic

Detail-oriented

Education

Bachelor’s degree

7+ years experience in a supervisory or management role

Tools

Microsoft Office Suite

Job description

Overview

Ascend Wellness Holdings is looking to hire a Dispensary General Manager for their Grand Rapids-28th St location. The General Manager will be responsible for driving financial performance, elevating customer experience, ensuring operational excellence, and maintaining compliance and safety. Qualifications for the position include a Bachelor’s degree or equivalent experience, knowledge of Microsoft Office Suite, and customer service skills. Ascend Wellness Holdings is a vertically integrated cannabis operator with assets in multiple states, focused on providing a premium customer-focused retail experience.

Key Responsibilities

• Drive Results (Financial Performance): Track revenue, margin, and budget targets; coach to results; monitor sales performance daily/weekly/monthly and adjust strategy as needed; optimize product menus, mix, pricing, and promotions with Commercial Corporate Teams; manage menus (banners, sequencing, deals, promotions, add-ons); maximize delivery and curbside performance where applicable; collaborate cross-functionally to test and scale new revenue-driving initiatives; activate action plans when KPIs fall below target; optimize profitability through fiscal discipline, cost management, accurate reporting, and fiscal accountability; approve payroll, PTO, and overtime; review sales, invoices, and performance reports; monitor and reduce controllable expenses; analyze P&L for margin improvement opportunities.
• Elevate Customer Experience: Deliver exceptional service, build loyalty, and create memorable in-store experiences; maintain non-negotiables (add-on menus, Ascend Pay, Legends Club, welcome greeter, refreshments); lead by example on the sales floor; optimize customer flow and merchandising; schedule and activate pop-ups; use customer feedback to improve operations; de-escalate customer issues professionally; respond to Google Reviews via Edge within 24 hours; work with Call Center to ensure customer experience; drive customer loyalty programs; integrate community engagement events into CX strategy.
• Operational Excellence: Ensure flawless execution of daily store operations and uphold brand standards; manage opening/closing procedures, cash handling, scheduling, receiving, RFS; oversee inventory control, replenishment, shrink prevention, and merchandising standards; coordinate vendor logistics and deliveries; work with Retail Operations Maintenance on repairs and capex; maintain operational checklists for consistency; integrate inventory SOPs (timely in-take, aging management, cycle counts, vault organization, accessory replenishment); continuously monitor and respond to competitive activity; conduct regular competitive store walks; perform daily/weekly competitive menu reviews; communicate insights to Regional and RPM.
• Lead & Develop Talent: Attract, develop, and retain high-performing teams through coaching, engagement, and recognition; recruit, hire, train, and coach staff; manage labor scheduling to balance costs and service needs; conduct talent reviews and succession planning; foster a positive, customer-focused culture; communicate corporate direction through daily updates and meetings; partner with HRBPs on employee relations; monitor attendance tracking.
• Ensure Compliance & Safety: Uphold legal, regulatory, and company standards while maintaining a safe workplace; ensure adherence to company policies, state cannabis regulations, labor laws, and health/safety standards; ensure state and company compliance standards are maintained; ensure audit readiness; build relationships with regulators and local authorities; ensure all employees are trained/certified before independent work; comply with regulatory requirements for working in the cannabis industry.
• Strategic Growth & Innovation: Identify, pilot, and scale initiatives that drive future growth and brand relevance; develop local marketing and community engagement programs with marketing partners; execute seasonal or promotional merchandising changes; collaborate on local promotion ideas and menus; pilot in-store concepts (loyalty programs, vendor pop-ups, Meet the Grower events) and provide feedback when requested.

Qualifications & Skills

• Bachelor’s degree or 7+ years’ experience in a supervisory or management role in a retail setting (POS operations, inventory control systems, strong retail business acumen).
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Cannabis industry working experience preferred but not required.
• Must be at least 21 years of age.
• Exceptional customer service skills; positive attitude; team player; strong work ethic.
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local codes, and SOPs.
• Must pass required background checks and remain compliant with regulatory requirements for working in the cannabis industry.
• Must obtain and retain a Registered Agent Card issued by the state of operation.
• Excellent organization and time management; detail-oriented; clear and effective communication.
• This position primarily performs duties onsite in a retail dispensary store environment.

Company Overview

Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, customer-focused retail experience and a mission to help shape the future of cannabis as a leading healthcare solution.

EEO Statement

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries are an equal opportunity employer and do not discriminate in hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Note: This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. This description does not create a contract of employment, and employment remains at will.