Customer Support Specialist - Bilingual Customer Service Customer Service Irving, Texas 2025-10[...]

Uline; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading distribution company based in Texas is seeking a Bilingual Customer Support Specialist. In this full-time role, you'll deliver exceptional service by processing customer orders, providing product recommendations, and assisting through phone, email, and chat. Ideal candidates are bilingual in English and Spanish with strong problem-solving skills. Full benefits package and opportunities for growth are offered.

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Multiple bonus programs

Paid holidays and generous time off

Tuition Assitance Program

Best-in-class facilities

First-class fitness center

Qualifications

• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but eagerness to learn is acceptable.
• Must be bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders and handle account inquiries.
• Answer product, pricing and shipping questions.
• Build business relationships with customers over various communication channels.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website.

Skills

Bilingual (English / Spanish)

Problem-solving

Listening and communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Bilingual Customer Support Specialist

Pay from $26 to $30 per hour with significant growth and earning potential!

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline, drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!