Customer Support Professional (IT Specialist)

GovCIO; Omaha (NE); On-site; USD 55,000 - 72,000; Full time

Job summary

A government IT services provider is currently seeking a Customer Support Professional (IT Specialist) to provide exceptional support in Omaha, Nebraska. The ideal candidate will have a high school diploma and up to 3 years of IT customer support experience, along with an active Secret clearance. Responsibilities include desk-side support, software installation, and network troubleshooting. The position fosters a collaborative environment with various employee perks including flexible work options and professional development opportunities.

Benefits

Employee Assistance Program (EAP)

Corporate Discounts

Training and Certification Assistance

Flexible Work Environment

Qualifications

• 0 - 3 years of IT customer support experience.
• Active Secret clearance required.
• Ability to secure and maintain DEA Suitability.

Responsibilities

• Deliver desk-side support and preventative maintenance.
• Support Microsoft Windows environments and maintain documentation.
• Install software patches and troubleshoot network issues.

Skills

IT customer support

Microsoft Windows environments

Troubleshooting

Education

High School diploma

Job description

Overview

GovCIO is currently hiring for Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding customer support to users. This position will be located in Omaha, Nebraska and will be an onsite position.

Responsibilities

• Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
• Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
• Install software patches, updates, and upgrades, including remote server and workstation administrations.
• Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.
• Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
• Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.

Qualifications

• High School with 0 - 3 years IT customer support (or commensurate experience)
• Clearance Required: Secret with ability to secure and maintain DEA Suitability

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can\'t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $55,000.00 - USD $72,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/4977/customer-support-professional-%28it-specialist%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

Location

US-NE-Omaha

ID

2024-4977

Category

Administrative Services/Customer Support

Position Type

Full-Time