Customer Success Specialist / Chester, Derby

MSD; Town of Chester (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A global agricultural company is seeking a Customer Success Specialist for their Chester location. This role involves onboarding and training customers on livestock dairy technology solutions and ensuring they maximize product usage. Candidates should have several years of experience in customer-facing roles related to account management, with a passion for the agriculture and dairy livestock industry. Strong communication skills are crucial for success in this position, which includes travel to customer sites.

Qualifications

• Several years of customer-facing role experience, preferably in customer success or account management.
• Deep understanding and passion for the agriculture and dairy livestock industry.
• Excellent interpersonal and communication skills.

Responsibilities

• Develop a deep understanding of livestock dairy technology solutions.
• Assist customers through the onboarding process to optimize product use.
• Evaluate farm routines and recommend changes for optimization.

Skills

Account Management

Customer Service

Interpersonal Relationships

Sales Presentations

Product Knowledge

Job description

Customer Success Specialist / Chester, Derby page is loaded## Customer Success Specialist / Chester, Derbyremote type: Not Applicablelocations: GBR - Buckinghamshire - Milton Keynestime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 18, 2026 (30+ days left to apply)job requisition id: R377726Job DescriptionAs our **Customer Success Specialist**, you will ensure that our valued customers get the most out of our products. From guiding them through the initial onboarding process to providing ongoing support and training, you'll be their go-to person for all things product-related.In this field-based role, you will meet our customers directly, guaranteeing they are fully equipped to utilise our products to meet their operational needs. Embrace the opportunity to be an integral part of new product introductions and stay active throughout the customer's journey.**Your Responsibilities:*** **Turn into a Product Expert:** You will develop a deep understanding of our livestock dairy technology solutions to assist customers more effectively.* **Master Customer Onboarding & Training:** You will help customers through the initial onboarding process, ensuring they make the most out of our products.* **Become a Farm Routine Advisor:** You will evaluate farm routines and recommend changes for optimization, leading to full implementation of our technology.* **Provide Ongoing Product Support:** You will readily address customers' inquiries related to product functionality and usage.* **Be a Commercial Promoter:** You will identify opportunities for upselling, cross-selling, and upgrades to our existing customers.**What You Bring:*** Several years of customer-facing role experience, preferably in customer success, customer training, or account management* A deep understanding and passion for the agriculture and dairy livestock industry* Excellent interpersonal and communication skills, and proficiency in English* An ability to work proactively, independently, and as part of a team**Additional Requirements:*** You must be available to travel to customer sites 50% or more of the time.**Profile :*** Experience in customer-facing roles, such as customer success, customer training, or account management* Deep understanding and passion for the agriculture and dairy livestock industry* Strong interpersonal and communication skills* Ability to work proactively and collaboratively, both independently and as part of a teamThis is a fantastic opportunity to contribute to a team that fosters an inclusive work environment. We believe in the strength of diversity and encourage individuals from all backgrounds to apply.**Required Skills:**Account Management, Account Management, Adaptability, Communication, Customer Experience Management, Customer Service, Customer Service Improvement, Customer Service Management, Customer Success, Farm Business Management, Inbound Phone Sales, Industry Knowledge, Interpersonal Relationships, Lead Generation, Livestock Management, Livestock Production, Market Analysis, New Product Development, New Product Introduction Process, Product Knowledge, Sales Forecasting, Sales Goal Achievement, Sales Presentations, Sales Reporting, Sales Services {+ 4 more}**Preferred Skills:**Current Employees applyCurrent Contingent Workers apply**Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.**Employee Status:**Regular**Relocation:****VISA Sponsorship:****Travel Requirements:****Flexible Work Arrangements:**Not Applicable**Shift:****Valid Driving License:****Hazardous Material(s):****Job Posting End Date:**01/18/2026**\*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**