Customer Success & Growth Specialist

TC Industries Of Canada Company; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading manufacturing company in New York is seeking a Customer Service Specialist to provide outstanding support to customers. In this role, you will be the main contact for customer inquiries and complaints, ensuring satisfaction and building strong relationships. The ideal candidate will possess exceptional communication skills and a proactive approach to problem-solving. Responsibilities also include assisting with order processing and seeking opportunities for up-selling. This position is critical for enhancing customer retention and driving growth.

Benefits

Competitive salary

Professional development opportunities

Qualifications

• Proven experience in customer service or support roles.
• Ability to handle customer inquiries and resolve concerns efficiently.
• Strong understanding of products and services offered by the company.

Responsibilities

• Provide excellent customer service and support to customers.
• Address inquiries and resolve customer concerns.
• Maintain detailed documentation of customer interactions.

Skills

Excellent communication skills

Problem-solving ability

Customer relationship management

Up-selling skills

Job description

A leading manufacturing company in New York is seeking a Customer Service Specialist to provide outstanding support to customers. In this role, you will be the main contact for customer inquiries and complaints, ensuring satisfaction and building strong relationships. The ideal candidate will possess exceptional communication skills and a proactive approach to problem-solving. Responsibilities also include assisting with order processing and seeking opportunities for up-selling. This position is critical for enhancing customer retention and driving growth.