Customer Success Engineer - USA

Neara Group; New York (NY); On-site; USD 130,000 - 250,000; Full time

Job summary

A technology company in New York is seeking a Customer Success Engineer to partner with enterprise-level clients. You will offer tailored technical guidance, leverage your SaaS expertise, and help clients maximize the value of the platform. Ideal candidates have strong programming skills, are proactive problem solvers, and possess excellent communication abilities. This full-time role offers competitive compensation and opportunities for career growth.

Benefits

Competitive compensation package, including equity

Flexible hours and working arrangements

Significant opportunity for career development

Excellent PTO, healthcare and 401K program

Qualifications

• Knowledge of SaaS platforms and how they are deployed.
• Experience in account strategy and management.
• Ability to explain complex topics clearly.
• Proactive and creative in problem-solving.

Responsibilities

• Understand customer business goals and provide technical guidance.
• Serve as a trusted advisor for evolving use cases.
• Collaborate to drive growth and streamline processes.
• Design training sessions aligned with customers' goals.
• Lead configuration of reports and dataset integration.
• Identify client needs and share insights with sales teams.

Skills

Technical understanding of SaaS platforms

Client management experience

Programming and data integration skills

Strong communication skills

Problem-solving skills

Familiarity with utility design systems

Education

Engineering degree

Job description

Join to apply for the Customer Success Engineer - USA role at Neara

Neara is a high-growth technology company with investments from EQT and Partners Group. Neara has developed a software platform that builds engineering-grade 3D digital models of critical infrastructure, delivered as a software-as-a-service. The platform supports the asset life cycle from design and construction to asset management and reliability considerations under climate change scenarios.

Neara has been recognized as one of Time Magazine’s 100 Most Influential Companies of 2024. After achieving close to 90% market share in Australia and New Zealand, Neara is expanding in the Americas, the UK and Europe. We are hiring our first on-site Customer Success Engineer to serve as a technical advisor to enterprise-level customers, helping them maximize value from the platform and identify growth opportunities.

We’re looking for someone with solid technical expertise, strong communication skills, and the ability to build trust with utility professionals. Your contributions will drive customer success and business growth.

What You Will Do

• Partner with customers to understand their business goals and provide tailored technical guidance to maximize the value and capabilities of the Neara platform
• Serve as a trusted technical advisor to help customers evolve use cases and apply best practices to maximize long-term value
• Collaborate with Deployment and Customer Success teams to drive growth, streamline processes, and develop scalable technical frameworks
• Design and deliver focused training sessions and workshops aligned with each customer’s goals and workflows
• Lead configuration of customer reports and integration of datasets to ensure alignment with customer priorities
• Identify emerging client needs and strategic opportunities, and share insights with sales teams to inform account growth

Who You Are

• Strong technical understanding of SaaS platforms and deployments
• Experience with account strategy and client management within a consulting firm
• Skilled in programming, data integration, and utilizing tools to create tailored solutions
• Strong communication skills with ability to explain complex topics clearly
• Proactive problem-solver who thrives on creative solutions and empowering others
• Familiar with utility design systems or physics, with ability to influence project outcomes
• An engineering degree is a plus, but not essential

What We Offer

• Rare opportunity to work on cutting-edge platform-led products and shape their evolution
• Competitive compensation package, including equity
• Flexible hours and working arrangements
• Significant opportunity for career development and acceleration
• Excellent PTO, healthcare and 401K program

Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.

Please note, you will require current and unrestricted working rights to be considered for the role. We are not able to offer visa sponsorship at this time.

No agencies or third-party service providers, please

Compensation Range: $130K - $250K

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Software Development

Neara is an equal opportunity employer. We encourage applicants from all backgrounds to apply.