Customer Service Team Lead

TEKsystems; Omaha (NE); Hybrid; USD 45,000 - 51,000; Full time

Job summary

A leading technology services firm in Omaha, NE, is seeking a team manager to oversee customer service representatives. Responsibilities include coaching staff, tracking attendance, and managing complaints. The position offers a hybrid work environment and competitive compensation, with a salary range of $45,000 - $51,000 per year, alongside generous benefits.

Benefits

Competitive compensation

Generous vacation and sick time

401(k) with company match

Tuition reimbursement

Qualifications

• Experience in managing a team of customer service representatives.
• Ability to track attendance and manage complex issues.
• Familiarity with handling customer complaints.

Responsibilities

• Manage a team of customer service and licensed representatives.
• Track attendance and approve time off.
• Assist with complaints from BBB, DOI, and social media.

Skills

Team management

Coaching

Handling complaints

Performance monitoring

Job description

Overview

• Manage a team of customer service and licensed representatives; including coaching, 1:1 meetings, mentoring, and encouraging.

• Track attendance for representatives including approving and recording paid time off, recording unexcused absences and tardiness, and adjusting break/lunch schedule change requests.

• Assist with the handling of BBB, DOI, and social media complaints and communicate the results to the requesting party.

• Manage complex issues that the team cannot resolve, which may include interacting with policy holders.

• Work in tandem with the Performance Coach to monitor reps’ performance using productivity metrics.

• Work in tandem with trainers to ensure the team stays up to date on all processes and procedures.

Pay and Benefits

The pay range for this position is $45,000.00 - $51,000.00/yr.

Some highlights of our benefits are:

• Great work environment with growth opportunity
• Subsidized downtown parking (for in-office positions)
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment
• Service recognition after 5 years of employment

Workplace Type

This is a hybrid position in Omaha, NE.

Application Deadline

This position is anticipated to close on Sep 17, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.