Customer Service Manager - Bilingual Preferred

SpartanNash; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A food solutions company in Omaha is seeking a department leader to ensure efficient operations and management at retail stores. The role involves training associates, maintaining inventory, and upholding company standards. Candidates should have strong leadership skills and a background in retail operations. This position offers a rewarding career in a fast-paced environment.

Benefits

Competitive Total Rewards benefits package

Opportunities for development

Inclusive workplace culture

Qualifications

• Minimum two years of retail experience preferred.
• One year of supervisory experience preferred.
• Strong leadership abilities and ability to work hands-on.

Responsibilities

• Lead the operations of the department in a retail store.
• Train and manage associates, ensuring that department goals are met.
• Maintain familiarity with all products and ensure proper inventory and quality.

Skills

Leadership

Communication

Problem solving

Organization

Decision-making

Education

High School Graduate or Equivalent (GED)

Tools

Word

Excel

PowerPoint

Job description

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, I can’t live without them.

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

2323 L Street - Omaha, Nebraska 68107

Job Description:

Position Summary:

This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.

Here’s what you’ll do:

• Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.

• Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.

• Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.

• Maintain familiarity with all products carried in the department as well as throughout the store.

• Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.

• Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.

• Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.

• Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.

• Implement Our Winning Recipe and model our core values and competencies.

• Be responsible for department management including staffing, training, performance management, and career development of associates.

• Develop and monitor department goals.

• Develop and monitor department forecasts, as required.

• Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.

• Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing “Prime Time” standards.

• Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.

• Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.

• Develop and implement a plan that results in meeting company goals and key performance indicators.

• Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

• High School Graduate (Required) or Equivalent (GED).

• Two years of retail experience preferred.

• One-year supervisory experience preferred.

• Strong written and verbal communication, and bookkeeping skills.

• Good organization, prioritization, decision-making, problem solving and conflict management skills.

• Strong leadership abilities with capability to work in a hands-on environment.

• Good strategic planning and business acumen skills.

• Good knowledge of retail store operations; knowledge of retail management systems.

• Proficient in Word, Excel and PowerPoint.

• Depending on company location, ability to communicate in Spanish is highly desirable.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (https://careers.spartannash.com/why-work-here/benefits/) .

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a People First culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments – food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin’s Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit

spartannash.com

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at [e-mail].