Customer Service Lead - Part-Time

Burlington Stores; Tulsa (OK); On-site; USD 80,000 - 100,000; Part time

Job summary

A leading retail company in Tulsa is seeking a Part Time Customer Service Lead to inspire and motivate the team to deliver exceptional customer service. Responsibilities include leading day-to-day initiatives, maintaining a customer-first focus, and ensuring a neat front end area. Ideal candidates should be flexible with their schedule and able to lift boxes up to 40 lbs. Enjoy competitive pay and flexible hours in a supportive work environment.

Benefits

Competitive wage

Flexible hours

Associate discount

Paid time off

Medical coverage

401(k) plan

Qualifications

• Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing 40 lbs. or more.
• Ability to stand and walk for extended periods of time.

Responsibilities

• Lead day-to-day customer service initiatives.
• Monitor schedule adherence and coordinate meal breaks.
• Maintain a neat and orderly front end area.

Skills

Leadership

Customer Service

Flexibility

Job description

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Note: Candidacy is open to individuals who meet the above requirements and can perform the essential duties of the role with or without accommodation.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation & Details

Base Pay: $13.50 per hour

Location: 00055 - Tulsa; Posting Number: P1-1076054-3; Address: 7030 South Memorial Drive; Zip Code: 74133; Position Type: Regular Part-Time; Career Site Category: Store Associate; Position Category: Retail Store; Base Pay: $13.50 - $13.50 per hour