CRM Delivery Manager

Insight Global; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading staffing firm in Miami is seeking a CRM Delivery Manager to oversee CRM campaigns and customer journeys using the Braze platform. Ideal candidates will have a Bachelor's in business or marketing, 5+ years of relevant experience, and demonstrated skills in lifecycle marketing and automation tools. This role requires strong problem-solving abilities and attention to detail while working collaboratively across teams.

Qualifications

• 5+ years of experience in CRM or Lifecycle Marketing.
• 2+ years working with CRM tools such as Braze and Salesforce Marketing Cloud.
• Hands-on experience with Customer Data Platforms (CDPs).

Responsibilities

• Own the execution and quality of CRM campaigns.
• Scale customer journeys using the Braze platform.
• Collaborate with multiple teams for effective delivery.

Skills

CRM campaign execution

Lifecycle marketing

HTML/CSS

Problem-solving

Attention to detail

Education

Bachelor’s degree in business, marketing, or related field

Tools

Braze

Salesforce Marketing Cloud

Adobe Campaign & Journey

Adobe CDP

Job description

Overview

We are seeking a skilled CRM Delivery Manager to own the execution, quality, and scalability of CRM campaigns and always-on customer journeys using our customer engagement platform, Braze.

Responsibilities

• Own the execution, quality, and scalability of CRM campaigns and always-on customer journeys using Braze.

Qualifications

• Bachelor’s degree in business, marketing, or a related field
• 5+ years of experience in CRM or Lifecycle Marketing with 2+ years working with tools such as: Braze, Salesforce Marketing Cloud, Adobe Campaign & Journey, Adobe CDP
• Hands-on experience with CDPs
• Proven track record of designing and scaling revenue-driving lifecycle and CRM programs
• Demonstrated experience with HTML/CSS and marketing automation tools
• Excellent problem-solving skills and attention to detail, with experience working across multiple teams

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.