Counter Sales / Branch Support (Office-Based)

Ctx Group; Kettering (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A customer service firm in Kettering seeks a Counter Sales / Branch Support professional. The role emphasizes exceptional customer service, accurate order processing, and strong communication in a dynamic environment. Ideal candidates are adaptable, detail-oriented, and ready to contribute to team success. This full-time position promotes growth within a supportive team.

Qualifications

• Adaptable and eager to grow with the team.
• Passion for delivering exceptional customer service.
• Keen eye for detail, ensuring accuracy.

Responsibilities

• Provide exceptional customer service via counter, phone, and email.
• Accurately prepare and process quotes.
• Maintain organized records including customer files.

Skills

Flexibility & Growth Mindset

Customer-First Approach

Strong Communication Skills

Attention to Detail

Team Player

Job description

Counter Sales / Branch Support (Office-Based)

CTX Group Northamptonshire, England, United Kingdom

Location: Kettering

Full time 8am - 4pm Monday to Thursday, 8am - 1pm Friday

Role Purpose: Our client is seeking a flexible and motivated individual to join their team as a Counter Sales / Branch Support professional. This office‑based role is perfect for someone who is eager to grow with the business, adapt to new challenges, and provide exceptional customer service. You’ll be a key player in ensuring accurate order processing, supporting sales teams, and delivering a superior customer experience. If you thrive in a dynamic environment and are looking for long‑term growth, this is the role for you!

Key Responsibilities

• Customer Service & Relationship Management: Provide exceptional customer service via counter, phone, and email. Offer quotes, product information, and timely order updates.
• Quoting & Order Entry Accuracy: Accurately prepare and process quotes, ensuring precise order entry.
• Sales Follow‑Ups & Pipeline Support: Actively follow up on quotes, support sales conversion efforts, and contribute to customer retention strategies.
• Customer Communication: Ensure customers are informed about ETAs, backorders, and product availability in a timely manner.
• Front Office Presentation: Maintain a welcoming and professional environment for customers visiting the branch.
• Branch Administration: Assist with various administrative tasks to keep operations running smoothly.

Additional Duties

• Warehouse Assistance: Occasionally provide support during peak or urgent periods (though this is not a core responsibility).
• Inventory Control: Maintain accurate administrative data to avoid mis‑picks or incorrect stock allocation.
• WHS Responsibility: Follow Workplace Health and Safety (WHS) protocols, report hazards, and actively participate in safety training and refreshers.
• Leadership: While there are no direct reports, you’ll work collaboratively with the team, model customer‑first behavior, and demonstrate flexibility to support team goals.
• Reporting & Administration: Maintain organized records, including customer files, quote logs, backorder lists, and communication notes.

What We’re Looking For

• Flexibility & Growth Mindset: Adaptable, willing to learn, and eager to grow with the team. Thrive in a fast‑paced, evolving environment and be open to new challenges.
• Customer‑First Approach: Passion for delivering exceptional customer service and building strong relationships.
• Strong Communication Skills: Clear and effective communication both in person and through other channels (phone/email).
• Attention to Detail: Keen eye for detail, ensuring all orders and admin tasks are completed accurately.
• Team Player: Work well within a team, collaborate across functions, and be willing to pitch in when needed.

Why Join Us?

This is an exciting opportunity for someone who is looking to develop their skills, take on new responsibilities, and grow with a supportive team. If you’re ready to take on new challenges and contribute to the ongoing success of the branch, we’d love to hear from you.