Computer Operations Analyst

TEKsystems; Reston (VA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading technology services provider is seeking a Technical Support Specialist in Reston, VA. This hybrid role involves providing complex technical support across various channels, including remote administration. The ideal candidate will demonstrate strong customer service skills, effective communication, and the ability to manage multiple tasks. The compensation ranges from $25.00 to $32.00 per hour and includes benefits such as medical, dental, and a 401(k) retirement plan.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off (PTO)

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Self-motivated with strong interpersonal skills.
• Experience with IT ticketing systems.

Responsibilities

• Provide complex technical support via various channels.
• Maintain professional relationships with end users.
• Monitor alert systems 24/7 and manage incidents.

Skills

Customer service

Communication

Technical support

Data analysis

Education

A+ certification

ITIL certification

Tools

Oracle ticketing system

ServiceNow

Windows 10-11

Job description

Overview

Top Skills Details: 1) Dual Mac & Windows OS Shop - Enterprise environment 2) Air Watch (all IOS devices) 3) Customer service and communication

Responsibilities

• Provide complex technical support for customers via oracle ticketing system, email, phone, hands-on, and remote administration of systems
• Ability to work in a positive, fast paced, and challenging environment
• Always maintain a professional and positive relationship with end users
• Effectively utilize and contribute to existing knowledge bases (internal and external)
• Excellent communication skills with end users, peers, and management
• Anticipates end user impact and provide preventative support whenever possible
• Self-motivated with strong interpersonal skills and high attention to detail
• Flexible with assignments and ability to manage multiple situations simultaneously
• Can apply substantial knowledge and skills to complete a wide range of tasks
• Comfortable with receiving limited instruction on daily work and new assignments
• Can work on moderately difficult assignments that require judgement in resolving them or in making recommendations
• Comfortable providing White Glove support to executive members of the company
• Serve as an Incident Commander in times of outages
• Help with the analysis and mitigation of phishing, vishing, and smishing attacks
• Ability to monitor, outreach, and mitigate vulnerabilities
• Effectively utilize data analyzing tools to identify user issues and help with resolution
• Maintain a Disaster Recovery posture with assets ready to deploy
• Conduct Asset Management audits and consistently update inventory
• Responsible for monitoring several alert systems 24/7
• Provide troubleshooting and analysis on alerts, while executing Standard Operating Procedures throughout the process

Additional Skills & Qualifications

• A+ is nice to have
• ITIL is nice to have
• Windows 10-11
• Migrating to ServiceNow, nice to have as it will be implemented by 2026
• IT ticketing system

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Reston, VA.

Application Deadline

This position is anticipated to close on Sep 18, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.