Community Manager- Social Media

Sherwin-Williams Co.; Cleveland (OH); On-site; USD 56,000 - 72,000; Full time

Job summary

A leading paint and coatings company in Cleveland is seeking a Community Manager for Social Media to enhance brand reputation through effective community management and social media engagement. The ideal candidate will have a Bachelor’s Degree and over 5 years of experience in social media marketing. Responsibilities include overseeing customer service processes, monitoring social media topics, and leading reputation initiatives. This role offers competitive pay, based on skills and experience.

Benefits

Health and wellness benefits

Opportunities for career development

Flexible work environment

Qualifications

• 5+ years’ experience in social media marketing or a related field.
• Experience managing budgets.
• Effective verbal and written communication skills.
• Ability to prioritize workload.

Responsibilities

• Oversee internal and external customer service processes.
• Monitor and communicate social media topics and risks.
• Lead reputation management initiatives for Paint Stores Group.
• Identify metrics for social experiences.

Skills

Social media marketing

Communication skills

Organizational skills

Budget management

Feedback communication

Education

Bachelor’s Degree

Job description

Community Manager, Social Media

Base pay range: Cleveland, OH – $56,395 - $71,340 (as of 3 weeks ago). Actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Responsibilities

• Establish and oversee processes for internal and/or external customer service, community management planning, and user-generated content moderation for the Sherwin-Williams and Consumer Brands’ brand, to drive timely and appropriate responses to social community questions/submissions while ensuring subject matter experts are engaged, business stakeholders are informed, and risks to the brand are mitigated.
• Oversee Social Listening and Crisis Communications for Sherwin-Williams and Consumer Brands, responsible for monitoring and communicating topics of risk and concern as well as opportunities for customer engagement through social media listening to enhance Sherwin-Williams’ reputation and increase brand affinity with customers.
• Identify key measures, metrics, tracking and reports for monitoring and evaluating SW and CB social experiences around community management, social listening and reputation management contributing to overall program success.
• Lead the Paint Stores Group reputation management initiative.

Qualifications

• Bachelor’s Degree.
• 5+ years’ experience in social media marketing or a related field.
• Experience managing budgets.
• Ability to prioritize workload based on department capacity.
• Effective verbal and written communication skills.
• Experience effectively communicating feedback and direction to key constituents.
• Excellent organizational skills, with an ability to adhere to strict deadlines.

Preferred

• Employee management experience.

About Sherwin-Williams

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.

Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being; Career … with opportunities to learn, develop new skills and grow your contribution; Connection … with an inclusive team and commitment to our own and broader communities.

Equal Employment Opportunity Statement

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.