Communications Center Operator Representative I Full Time

Mass General Brigham Incorporated.; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent healthcare organization located in Boston is seeking a Communications Center Operator to provide exceptional customer service. In this role, you will manage calls and assist in emergency situations, ensuring effective communication across the organization. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. This position offers a favorable work schedule predominantly during the day, with potential hybrid options after training.

Qualifications

• 2-3 years of call-center experience preferred.
• Commitment to demonstrate consistent outstanding customer service.
• Confidence to quickly assess situations and make reasonable judgment decisions.

Responsibilities

• Handle both incoming and outgoing calls with speed and accuracy.
• Familiarize with emergency situations and alert proper personnel.
• Act as central control for mobile pagers and relay messages as required.

Skills

Customer service experience

Exceptional communication skills

Ability to prioritize and organize

Education

High School Diploma or Equivalent

Job description

Communications Center Operator Representative I Full Time

Mass General Brigham is looking for a Communications Center Operator (Telecommunications Rep I) to provide exceptional customer service as part of the MGB Digital Team. The role plays a vital part in ensuring smooth communication across the organization.

Job Summary

The opportunity involves performing various clerical duties, operating computer equipment such as the switchboard console, alpha mate pager, voice‑paging system, portable radios, and cellular telephone, and providing information to callers and visitors. Shifts required: Monday‑Friday 8:30 AM – 5:00 PM EST.

What You'll Do

• Handle both incoming and outgoing calls with speed and accuracy.
• Familiarize with all code‑emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include medical emergency, security alert, fire, and disaster.
• Act as central control for mobile pagers, take and relay messages as required.
• Respond to various alarm systems located at the switchboard.
• Issue keys that are kept at the switchboard to authorized personnel and maintain an accurate log of key disposition.
• Compile on‑call information for hospital personnel and all meetings scheduled in the building.
• Resolve discrepancies and refer all others to the appropriate department.

Qualifications

• High School Diploma or Equivalent required.
• Customer service experience.
• Call‑center experience 2‑3 years preferred.
• Exceptional customer service skills and communication skills.
• Commitment to demonstrate consistent outstanding customer service.
• Confidence to quickly assess situations and make reasonable judgement decisions.
• Ability to prioritize and organize rationally.

Additional Job Details

Working Model Requirements: Onsite required during training; after training hybrid options may be available or discussed.

Remote Type: Onsite.

Work Location: 75 Francis Street.

Scheduled Weekly Hours: 40.

Employee Type: Regular.

Work Shift: Day.

Pay Range: $17.36 – $22.34 hourly.

Grade: 1.

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at [phone].