Collision Estimator: Repair Estimates & Customer Experience

Crash Champions, LLC; Chicago (IL); On-site; USD 65,000 - 138,000; Full time

Job summary

A leading collision repair service provider in Chicago seeks a Customer Service Representative to educate clients on vehicle repairs and insurance procedures, manage repair processes, and deliver exceptional customer experiences. Ideal candidates should have strong customer service and organizational skills, as well as knowledge of estimating systems. This position offers competitive compensation and benefits including medical, dental, and 401(k).

Benefits

Medical insurance

Dental insurance

Vision insurance

Group life insurance

Disability insurance

401(k) retirement plan with match

Referral bonus

5 paid holidays

Qualifications

• Strong customer service skills are essential.
• Ability to organize and manage multiple tasks efficiently.
• Familiarity with various estimating systems preferred.

Responsibilities

• Educate customers on vehicle repair processes and insurance procedures.
• Complete estimates after damage evaluation and lock final estimates.
• Manage repair processes and ensure quality standards.

Skills

Customer service skills

Organization and multi‑tasking skills

Knowledge of dealing with insurance partners

Ability to adapt to fast‑paced environments

Knowledge of estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

A leading collision repair service provider in Chicago seeks a Customer Service Representative to educate clients on vehicle repairs and insurance procedures, manage repair processes, and deliver exceptional customer experiences. Ideal candidates should have strong customer service and organizational skills, as well as knowledge of estimating systems. This position offers competitive compensation and benefits including medical, dental, and 401(k).