Collision Estimator

Crash Champions, LLC; Chicago (IL); On-site; USD 65,000 - 138,000; Full time

Job summary

A leading collision repair service provider in Chicago seeks a Customer Service Representative to educate clients on vehicle repairs and insurance procedures, manage repair processes, and deliver exceptional customer experiences. Ideal candidates should have strong customer service and organizational skills, as well as knowledge of estimating systems. This position offers competitive compensation and benefits including medical, dental, and 401(k).

Benefits

Medical insurance

Dental insurance

Vision insurance

Group life insurance

Disability insurance

401(k) retirement plan with match

Referral bonus

5 paid holidays

Qualifications

• Strong customer service skills are essential.
• Ability to organize and manage multiple tasks efficiently.
• Familiarity with various estimating systems preferred.

Responsibilities

• Educate customers on vehicle repair processes and insurance procedures.
• Complete estimates after damage evaluation and lock final estimates.
• Manage repair processes and ensure quality standards.

Skills

Customer service skills

Organization and multi‑tasking skills

Knowledge of dealing with insurance partners

Ability to adapt to fast‑paced environments

Knowledge of estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state‑of‑the‑art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in‑process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post‑scanning for each vehicle in the repair process.
• Pre‑close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Qualifications

• Customer service skills.
• Organization and multi‑tasking skills, good time management and the ability to adapt easily to a fast‑paced environment.
• Knowledge of dealing with insurance partners preferred.
• Ability to deal with fast‑paced environments.
• Knowledge of multiple estimating systems; CCC One preferred, Mitchell & Audatex.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Group life insurance.
• Disability insurance.
• 401(k) retirement plan with match.
• Referral bonus ("Cash From Crash").
• 5 paid holidays.

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job‑related knowledge, skills, experience, relevant certifications and qualifications.

Compensation ranges listed are inclusive of monthly sales incentive bonuses. The compensation range listed is the average range for a typical full‑time employee in this position.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate: USD $65,000.00/year.

Posted Max Pay Rate: USD $137,020.00/year.

Location: 85353 – 901 N. 99th Avenue.

Remote: No.