Client Services Delivery Specialist

SGS; Fairfield (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A global leader in inspection and certification services is seeking a dedicated professional in Fairfield, NJ. The role involves managing client orders, ensuring documentation accuracy, and communicating directly with clients. Candidates are required to hold a Bachelor's degree with at least 2 years of relevant experience. The position is temp-to-hire, offering a pay range of $22.50–$25.00 per hour, competitive benefits, and a collaborative work environment.

Benefits

Competitive salary

Comprehensive health, dental, and vision insurance

Retirement savings plan

Continuous professional development

Dynamic, collaborative work environment

Qualifications

• Minimum 2 years of experience or equivalent combination of education and experience.
• Preferred Bachelor's degree in Science.
• Experience in an office environment.

Responsibilities

• Receive orders from clients and sales teams.
• Ensure proper documentation and processing of orders.
• Communicate client order concerns as required.
• Coordinate invoicing and manage client accounts.

Skills

Language Skills: English

Reasoning Skills/Abilities: Intermediate/Advanced

Microsoft Office (Outlook, Word, Excel)

Education

Bachelor’s degree

Job description

Company Description
SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, SGS provides services to almost every industry by assuring quality and safety of products and services.
Trusted worldwide, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas and welcome people who challenge the way we do things.

Job Functions

1. Receive orders from clients, sales and account management teams for local and global operations.
2. Ensure proper documentation and order processing.
3. Open orders and quotations in systems.
4. Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
5. Escalate non‑routine order inquiries or service delay concerns or issues to the Client Service Manager for resolution.
6. Coordinate invoicing.
7. Set up new accounts, issue credits and rebills as required.

Qualifications

Education and Experience

• Required: Bachelor’s degree and minimum 2 years of experience (or equivalent combination of education and experience).
• Preferred: Bachelor’s degree in Science and 2 years of experience in office environment.

Knowledge / Skills / Abilities

• Language Skills: English.
• Reasoning Skills/Abilities: Intermediate/Advanced level required/preferred.
• Computer Skills: Microsoft Office (Outlook, Word, Excel).

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Duration & Compensation

Four‑six month duration, temp to hire. Pay range: $22.50–$25.00 per hour.

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance for full‑time employees.
• Retirement savings plan.
• Continuous professional development and training opportunities.
• A dynamic, collaborative work environment.
• Access to cutting‑edge cryptographic technology and tools.

Physical Demands

• Stand: Occasionally.
• Move or traverse: Frequently.
• Sit: Constantly.
• Use hands: Constantly.
• Reach with hands and arms: Occasionally.
• Climb or balance: Occasionally.
• Stoop, kneel, crouch or crawl: Occasionally.
• Talk/hear: Constantly.
• Taste/Smell: Occasionally.
• Lift/carry/push or pull: Occasionally 30 lbs.

SGS is an Equal Opportunity Employer and we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the online employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.