Client Partner, Senior Director

Acxiom; Omaha (NE); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading technology company seeks a Client Partner to manage strategic client relationships and drive revenue growth. The ideal candidate has over 15 years of experience in solution selling and client advocacy, with proven success in the data and martech ecosystems. Strong consultative skills and the ability to drive product adoption are essential for achieving client satisfaction. This role offers the potential to work from various locations, including Omaha, NE.

Qualifications

• 15+ years of relevant experience.
• Proven success in managing clients with multiple lines of business.
• Strong financial and business acumen.

Responsibilities

• Drive revenue growth and client satisfaction.
• Maintain relationships with enterprise-level clients.
• Consult on new use cases and capabilities.

Skills

Solution selling

Client relationship management

Revenue generation

Marketing technologies

Problem-solving

Presentation skills

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

Overview

The Client Partner – Enterprise Account role serves as the primary post-sale point of contact for a strategic client based on revenue and opportunity size. The Client Partner is responsible for client satisfaction and future growth. Uses in-depth knowledge of the client industry and business processes, deep knowledge of the product(s) being sold, and technical expertise to drive adoption and utilization of company products across Acxiom and the IPG Enterprise. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their Acxiom product(s). Maintains a strong strategic mindset to identify and recommend specific solutions to achieve the customer’s desired results.

Holds direct responsibility for identifying opportunities and closing revenue from assigned enterprise-level clients, including upselling and cross-selling of related products, with accountability for client renewal and retention results. Ensures best practices are adopted for product use and that clients maximize value from product/service investments. Handles escalations and coordinates across functional areas of the company, including Sales, Professional Services, Engineering, Finance, Delivery, Marketing, Training, and Support.

COMPETENCIES

• Revenue Driver: Ability to contribute to the generation of revenue proactively and strategically across Enterprise-level clients. Possess the skills and knowledge needed to identify, create, and seize opportunities that lead to increased sales, income, and profitability.
• Consultative: Ability to engage with clients in a collaborative and client-focused manner to understand their needs, provide expert advice, and offer solutions that address those needs effectively. Strongly skilled in active listening, problem-solving, and the ability to build trust-based relationships with Enterprise-level clients and colleagues across all levels.
• Client Advocate: Represent and champion the interests, needs, and concerns of clients. Serve as a dedicated liaison, ensuring that clients' expectations are met, they realize benefits, issues are addressed, and their overall experience is positive and satisfactory.
• Relationship Builder: Ability to initiate, develop, nurture, and maintain positive and meaningful connections with colleagues, clients, stakeholders, IPG organizations, or external partners. Strong relationship-building skills for effective collaboration and achieving goals.
• Industry Expertise: Comprehensive knowledge of the Insurance and Agency space. Possess specialized insights and understanding of market dynamics, trends, challenges, regulations, and competitive landscape.

DUTIES AND RESPONSIBILITIES:

• Consistently deliver high quality work on time and against commitments.
• Achieves revenue run rate and incremental growth targets, profitability targets, and other sales-related goals within named Enterprise-level client.
• Proactively identifies new revenue opportunities and drives account growth and profitability acceleration including new business, up-sell, and cross-sell opportunities.
• Develops and improves client relationships across the organization including marketing, business and IT teams by providing consultation and expertise: aligning client business needs to Acxiom products, solutions, and services as well as solutions across the IPG network.
• Establishes annual and monthly revenue and bookings forecasts.
• Meets and exceeds revenue targets and other sales and revenue-related goals.
• Responsible for managing all records of sales, revenue, and other key account information in Salesforce.
• Creates and maintains a well-managed pipeline.
• Proactively monitors accounts and determines avenues for account growth through strategic account planning across the organization.
• Creates value and differentiates Acxiom services and products from competitors.
• Consults with clients on new use cases and capabilities to enable organic growth (including decision engines, platform technologies, digital enablement, analytics, channel expansion, etc.).
• Leads or facilitates contract negotiations for new business and renewals.
• Escalation points for status, issues, problems, and feedback to client/stakeholders and teams.
• Work closely with delivery team managers to support overall account operations.
• Work closely with agency partners to develop and support overall account relationships.

WHAT WILL SET YOU APART:

• Fifteen (15) + years of relevant experience. In the absence of a bachelor’s degree, relevant experience of an equivalent time will be considered.
• Solution selling experience in the data, digital, MarTech and/or AdTech ecosystem(s).
• Multi-functional leadership experience (Consulting, BPO, General Management, etc.).
• Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing experience.
• Knowledge of martech and ad tech ecosystem and technology.
• Deep knowledge of the application of consumer and behavioral data.
• Proven track record of meeting/exceeding goals and experience with sales targets.
• Proven success in managing clients with multiple lines of business.
• Ability to map technology solutions to solve business problems or advance business goals.
• Demonstrating resilience and creativity to gain commitments over challenging sales cycles.
• Strong problem-solving skills.
• Financial and business acumen.
• Experience and temperament working in high-pressure, fast-paced environments.
• Conversational style and ability to ask relevant questions (Solution Selling).
• Strong history of successful consultative, relationship-based selling.
• Strong presentation skills, including advanced PowerPoint abilities.

Location and Equal Opportunity: Primary Location City/State: Homebased - Conway, Arkansas. Acxiom is an equal opportunity employer and does not discriminate in recruiting, hiring, training, promotion or other employment on the basis of race, color, sex, age, religion, national origin, protected status or disability. Applicants from all backgrounds are encouraged to apply.