Charter Coordinator

Durham School Services, LP; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A school transportation service provider is seeking a dedicated administrator to manage customer service and data entry tasks. The role requires strong customer service skills, proficiency in Microsoft Office, and several years of experience in a similar environment. This full-time position emphasizes excellent communication and organizational abilities, with a focus on ensuring compliance with company standards.

Benefits

Medical and dental coverage

Vision coverage

Basic life insurance

Holiday pay

PTO accrual

Retirement savings plan

Qualifications

• 3-5 years’ experience in customer service required.
• Ability to acquire CDL and perform as a cover driver.
• One or more years of driving experience on field trips preferred.

Responsibilities

• Take field trip or Charter business orders through email or phone.
• Provide accurate pricing information to customers.
• Generate trip reports as needed.

Skills

Strong customer service skills

Solid data entry skills

Proficient use of computers

Strong verbal communication skills

Highly organized

Education

High school diploma or equivalent

Completion of college level courses

Tools

Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Job description

1 week ago Be among the first 25 applicants

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities

• Take field trip or Charter business orders through the electronic mail system or over the phone.
• Provide accurate pricing information to customers.
• Enter and record trips into company’s proprietary data base system.
• Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers.
• Generate trip reports as needed for CSC management or others.
• Communicate with customers, invoice trips and track payments.
• Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips.
• Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
• Encourage compliance with company policies and procedures.
• Perform various administrative tasks.
• Exhibit the highest ethical best practices and personal integrity; share concerns about suspicious or inappropriate behavior with their supervisor or manager.
• Other duties as assigned.

Qualifications

• High school Diploma or equivalent required; completion of college level courses preferred.
• 3-5 years’ experience in customer service environment required.
• Strong customer service skills required.
• Solid data entry skills required.
• Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc.
• One or more years of driving experience on field trips preferred.
• Ability to acquire CDL and perform as a cover driver.
• Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
• Highly organized and able to work with minimal supervision.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/contractual terms and positions.

National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.

We aim to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

School and Employee Bus Services