Casino Security Shift Supervisor — Lead Guest Safety

Casino Queen Marquette; Iowa (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

A well-known casino venue in Iowa is seeking a SECURITY SHIFT SUPERVISOR to maintain a safe environment for guests and team members. The role includes overseeing security activities, managing the team, and ensuring high-quality service. Qualifications include strong communication skills, the ability to handle multiple priorities, and a high school diploma. Gaming industry experience and a Class C license are required.

Benefits

Top industry pay

Tuition Reimbursement

401k with company match

Comprehensive health packages, including a free option for Full-time Team Members

Paid Time Off

Qualifications

• Ability to manage multiple priorities in a fast-paced environment.
• Must be able to maintain a flexible work schedule including nights, weekends, and holidays.
• Must acquire and maintain CPR certification.

Responsibilities

• Ensure consistent high-quality service to all our team members and guests.
• Patrol property to ensure safety of guests and team members.
• Investigate incidents and guest complaints and produce summary report of findings.

Skills

Teamwork

Interpersonal skills

Customer service

Written communication

Verbal communication

Flexibility

Professional demeanor

Guest service skills

Education

High school diploma or GED equivalent

4-year degree in a related field or equivalent experience

Job description

A well-known casino venue in Iowa is seeking a SECURITY SHIFT SUPERVISOR to maintain a safe environment for guests and team members. The role includes overseeing security activities, managing the team, and ensuring high-quality service. Qualifications include strong communication skills, the ability to handle multiple priorities, and a high school diploma. Gaming industry experience and a Class C license are required.