Call Center Sales Representative – Hybrid

AT&T; Miami (FL); Hybrid; USD 100,000 - 125,000; Full time

Job summary

A leading communication technology company is seeking a Service Consultant in Miami, FL. This hybrid-remote role offers competitive pay of $19.88 hourly plus uncapped commissions, with strong growth potential. Responsibilities include managing customer interactions, resolving service issues, and upselling products. Prior sales experience is preferred, along with strong problem-solving and communication skills. Apply today to join a dynamic team!

Benefits

Medical/Dental/Vision coverage

401(k) plan

Employee discounts up to 50%

Tuition reimbursement program

Paid Time off and holidays

Paid Parental Leave

Qualifications

• Experience in a customer service or sales role is highly preferred.
• Ability to work flexible hours including nights and weekends.
• Strong communication skills to handle customer interactions.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach sales targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Support various customer inquiries, including technical issues.

Skills

Commissioned sales experience

Unwavering Customer Focus

Strong Work Ethic

Adaptability

Problem-Solving Skills

Attention to Details

Job description

Overview

Don’t miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting sessions in the Miami, FL area on Thursday, October 9th, 2025. Come ready to meet the AT&T Management Team and learn all about a career with #LifeAtATT! Join us at our AT&T Call Center: 600 NW 79TH AVE, MIAMI FL 33126. Date: Thursday, October 9th, 2025. Time: 10:00 AM - 3:00 PM. Save time and apply and complete testing ahead of time.

This hybrid-remote position reports to our 600 NW 79th Avenue, Miami, FL 33126 location. If selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency

Our premier service consultant position earns $19.88 hourly plus uncapped commissions for sales goals. With uncapped commission opportunities, top representatives earn $62,280+ per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

What You’ll Do

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.

• Identify upselling opportunities and close deals to reach your sales and commissions targets.

• Accurately resolve issues related to service, billing, payments, and collections.

• Explain bills and product features clearly.

• Troubleshoot basic problems and seek higher support if needed.

• Build customer confidence and loyalty by resolving issues.

• Support various customer inquiries, including technical issues.

• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

• Paid training to set you up for success.

Key Expectations to Succeed

• Commissioned sales experience highly preferred

• Unwavering Customer Focus

• Strong Work Ethic

• Adaptability

• Problem-Solving Skills

• Attention to Details

Joining Our Team: Perks & Benefits

• Medical/Dental/Vision coverage

• 401(k) plan

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

• Tuition reimbursement program

• Paid Time off and holidays — Employees receive 1 week of paid time off after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, with additional PTO based on bargaining group.

• Paid Parental Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

Work From Home (WFH) Requirements

• You will need verified internet service with a minimum of 12 Mbps upload speed and 18 Mbps download speed and an established dedicated work area. AT&T will provide the equipment you’ll need to get started (keyboard, monitor, computer, mobile device, etc.).

• Your workspace will need to be aligned with WFH standards and you’ll participate in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, etc.).

• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with security and compliance standards, trainings, and ongoing management routines.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!

Your future is calling. Apply today!

#LI-Hybrid

Weekly Hours: 40

Time Type: Regular

Location: Miami, Florida

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.