Bilingual Engagement Specialist I

Somatus; McLean (VA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare company is seeking an Engagement Specialist I to perform telephonic outreach and engage with patients enrolled in the program. In this fully remote role, you will manage outreach, assist with scheduling, and document interactions. The ideal candidate is bilingual in English and Spanish, organized, and has experience in a high call volume or healthcare setting. This position offers competitive perks including subsidized healthcare and professional development.

Benefits

Subsidized healthcare coverage

3 weeks’ Vacation (PTO)

Professional Development

Wellness Benefits

Qualifications

• Experience working in a high call volume setting strongly preferred.
• Experience in healthcare setting strongly preferred.
• Familiarity with medical terminology and HIPAA laws strongly preferred.

Responsibilities

• Outreach to members to introduce the Somatus program and encourage enrollment.
• Manage a daily queue of members to be outreached.
• Quality documentation of interaction with members will be expected.

Skills

Bilingual in English & Spanish

Organizational skills

Communication skills

Education

High school diploma or GED

Associate's degree or higher

Job description

Overview

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

Showing Up Somatus Strong

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

Showing Up for You

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)
• Accrual of 3 weeks’ Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

The Engagement Specialist I will serve an integral role in patient engagement. The Engagement Specialist I will be responsible for telephonic outreach to Somatus members to enroll them in the program and facilitating their initial interaction with the care team. This role will also answer inbound phone calls and assist the care team members with rescheduling or reengagement members.

This role is a fully remote position.

Responsibilities

• Outreach to members to introduce the Somatus program and encourage enrollment. Duringthe enrollment process complete the scheduling of their initial visit with the care team.
• Manage a daily queue of members to be outreached. Performance will be measured by numberof calls completed and members enrolled in the program.
• Quality documentation of interaction with members will be expected. Quality will be measuredby correctly following the process and the level of detail in the notes.
• Ability to perform in a fast-paced environment while still completing tasks with a high level ofaccuracy.
• Consistently presents a professional, empathetic, and energetic approach during all interactionswith members. This position must be effective at quickly assessing situations and determiningthe most appropriate path is taken to address the member’s needs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• High school diploma or GED required; Associates degree or higher from an accredited college preferred.
• Fully bilingual in both English & Spanish.
• Experience working in a high call volume setting strongly preferred.
• Experience in healthcare setting strongly preferred.
• Familiarity with medical terminology and HIPAA laws strongly preferred.
• Must be organized, detail-oriented, and able to handle multiple tasks simultaneously.
• Ability to verbally articulate and communicate with manager, team members, and customers.
• Perform other duties and responsibilities as required, assigned, or requested.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.