Bilingual Customer Support Specialist (English/Spanish)

Uline; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading distribution company based in Texas is seeking a Bilingual Customer Support Specialist. In this full-time role, you'll deliver exceptional service by processing customer orders, providing product recommendations, and assisting through phone, email, and chat. Ideal candidates are bilingual in English and Spanish with strong problem-solving skills. Full benefits package and opportunities for growth are offered.

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Multiple bonus programs

Paid holidays and generous time off

Tuition Assitance Program

Best-in-class facilities

First-class fitness center

Qualifications

• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but eagerness to learn is acceptable.
• Must be bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders and handle account inquiries.
• Answer product, pricing and shipping questions.
• Build business relationships with customers over various communication channels.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website.

Skills

Bilingual (English / Spanish)

Problem-solving

Listening and communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

A leading distribution company based in Texas is seeking a Bilingual Customer Support Specialist. In this full-time role, you'll deliver exceptional service by processing customer orders, providing product recommendations, and assisting through phone, email, and chat. Ideal candidates are bilingual in English and Spanish with strong problem-solving skills. Full benefits package and opportunities for growth are offered.