ASSOCIATE, PRODUCTION LEAD

Goodwill Industries of Arkansas, Inc.; Little Rock (AR); On-site; USD 25,000 - 35,000; Full time

Job summary

A non-profit organization assisting the community is seeking a full-time entry-level position focusing on tasks such as monitoring production goals and processing donations. Ideal candidates will have a high school diploma or GED and experience in customer service. This role requires maintaining a positive work environment and adhering to safety protocols, with a flexible schedule that may include weekends and holidays.

Qualifications

• Must perform tasks efficiently and uphold customer service standards.
• Ability to interact cordially with diverse individuals.
• Flexible schedule including weekends and holidays.

Responsibilities

• Assign tasks and monitor production goals.
• Receive, sort, and process donated goods.
• Adhere to safety policies and report injuries.
• Maintain a positive work atmosphere.
• Prepare goods for transport.

Skills

Customer service

Training

Communication

Education

High school diploma or GED

Job description

General Description of Position

Serves to assign tasks, monitor production goals, provide training for donation attendant associates. Meets or exceeds individual production and donor customer service objectives and standards according to established policies and procedures. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, values, and mission in everything you do and every interaction you have with co‑workers, clients, customers, and management.

Essential Duties and Responsibilities

• Assign tasks, monitor production goals, provide training for donation attendant associates; may direct community service workers and volunteers as needed. (10% of time)
• Receive, sort, process, hang and salvage donated goods according to established standards; provide donors with an appropriate donation receipt. (50% of time)
• Adhere to Goodwill safety procedures and policies; report work injuries regardless of severity. (10% of time)
• Report possible employee actions that could violate policies. (10% of time)
• Attend and participate in regular employee meetings and training. (5% of time)
• Maintain a positive work atmosphere by acting and communicating in a manner that fosters harmony with customers, clients, co‑workers and management. (5% of time)
• Prepare donated goods for transport. (5% of time)
• Maintain good housekeeping practices to provide a clean and safe work environment. (5% of time)
• Perform any other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.

Education and Experience

Equivalent to four years of high school or GED, with emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and/or training, or an equivalent combination of education and experience.

Working Conditions

Somewhat disagreeable working conditions. Continuously exposed to noise, intermittent standing, walking; occasional pushing, carrying, or lifting.

Environmental Conditions

The employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Activities

Requires standing, walking, use of hands, reaching, talking or hearing, stooping, kneeling, crouching, crawling, sitting, climbing or balancing. Must occasionally lift and/or move up to 50 pounds, regularly up to 25 pounds, continuously up to 10 pounds. Close vision required.

Additional Information

Must interact cordially and productively with a diverse group of employees and donors. Must communicate clearly in English. Must work a flexible schedule including weekends, holidays, and evenings.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Marketing, Public Relations, and Writing/Editing