Associate, Delinquency Management (External Collections)

Oriental Bank Plc.; Bayamón (PR); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading financial institution in Puerto Rico is seeking an Associate for Delinquency Management (External Collections) to manage collection efforts for overdue accounts. This hybrid role requires an Associate's degree and at least two years of experience in collections, preferably in financial institutions. Candidates must possess excellent negotiation and customer service skills, be legally authorized to work in the US, and be willing to travel within Puerto Rico and the USVI.

Qualifications

• Two (2) years of experience in collections, preferably in financial institutions.
• Excellent communication skills to manage relationships across all levels.
• Fluency in English preferred but not required.

Responsibilities

• Manage collection efforts through visits and calls for overdue accounts.
• Determine factors affecting debtor responsibility and offer counseling.
• Ensure correct coding of loans in applicable platforms.

Skills

Analytical thinking

Negotiation skills

Customer service orientation

Written communication

Verbal communication

Organization

Time management

Microsoft Office proficiency

Education

Associate's Degree in Business Administration, Finance, Accounting or related area

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

AWS Quicksight

Job description

Associate, Delinquency Management (External Collections) page is loaded## Associate, Delinquency Management (External Collections)remote type: Hybridlocations: Bayamon, Puerto Ricotime type: Full timeposted on: Posted Yesterdayjob requisition id: R0007219The Associate, Delinquency Management (External Collections), is responsible for managing collection efforts—through visits and calls—for assigned retail and mortgage loan cases that are 60 days past due. The role ensures optimal delinquency levels, minimizes loan losses, and enables prompt action to protect the Bank’s position. This position works hybrid out of Bayamon, PR. Availability to travel is required.**MAIN DUTIES & RESPONSIBILITIES:*** Execute established strategies to maximize collection recoveries on retail and mortgage accounts.* Physically visit clients whose accounts are overdue to collect outstanding payments.* Determine which factors are affecting the debtor's responsibility to keep his or hers account up to date; offering counsel about all the alternatives the institution offers to regularize their debt.* Conduct timely orientation to customers and effective collection follow-up/activity on past due accounts complying with Bank policy and guidelines.* Ensure correct coding of the loans in the applicable platforms.* Assure that client information is up to date, if new contact information is obtained process the same through the proper channels to update system, such as residential address, work address and/or telephone changes.* Ensure that the Payment Processing is completed successfully to prevent errors involving losses for the institution and/or our customers.* Manage clients’ payments and guide them to use Bank’s digital platform for future transactions (Auto Pay, SSP, IVR, etc.).* Complete Relationship Management ticket requests for accounts maintenances and/or customers complaints, when needed.**MINIMUM REQUIREMENTS:*** Associate’s Degree in Business Administration, Finance, Accounting or any other related area required.* Two (2) years of experience in collections, preferably in financial institutions required.* Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.* Strong analytical thinking and negotiation skills to assess situations and drive effective resolutions.* Excellent customer service orientation with clear and professional communication.* Excellent written and verbal communication skills to manage relationships across all levels of the organization. Fluency in English is preferred but not required.* Solid organizational and time management skills to handle multiple priorities and meet deadlines.* Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) for reporting, documentation, and communication tasks. Exposure to AWS Quicksight desirable.* Willing to travel throughout Puerto Rico and USVI.**WORK AUTHORIZATION & ELEGIBILITY:*** Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.* Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)#LI-HybridThis may be the opportunity to change your life and take your career to the next level.**Oriental** is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.**Oriental** es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: