Associate Customer Account Specialist

NextEra Energy; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading energy solutions provider is seeking an Associate Customer Account Specialist in Miami, Florida. In this role, you will be the main point of contact for customers, providing exceptional support and resolving issues. The ideal candidate will have a High School diploma and at least 2 years of experience in customer service. Join a team dedicated to enabling customer success and meeting service targets.

Qualifications

• High School Grad / GED required.
• 2+ years of experience in customer service.

Responsibilities

• Researches and resolves sensitive customer requests and complaints.
• Ensures timely report of outages.
• Performs general account maintenance and billing adjustments.
• Performs rate analysis.
• Performs other job-related duties as assigned.

Job description

Overview

Associate Customer Account Specialist – FPLES

Employees in this position will be the main point of contact for our customers and provide exceptional support and problem solving to enable their success. As an Associate Account Specialist with the FPLES team, you will be responsible for assisting customers with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their requests. You will review customer accounts and transactions while resolving customer concerns. The role will also involve communicating with customers over the phone or via email when needed. This role will require meeting all service levels and Quality targets daily.

Job Duties & Responsibilities

• Researches and resolves sensitive customer requests and complaints
• Ensures timely report of outages
• Performs general account maintenance and billing adjustments
• Performs rate analysis
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Experience: 2+ years

Preferred Qualifications

• Six Sigma Yellow Belt Certified

Additional Information

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click to learn more.

Employee Group: Non Exempt

Employee Type: Full Time

Job Category: Customer Service

Organization: FPL Energy Services, Inc

Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our website for more information.