Appointment Coordinator, Physician Practice

Care New England Health System; Providence (RI); On-site; USD 40,000 - 50,000; Full time

Job summary

A health service provider in Providence is seeking a Referral Coordinator to manage external referrals, book appointments, and assist with patient registration in a medical office setting. The ideal candidate has at least 1-3 years of relevant experience, excellent customer service skills, and familiarity with medical terminology. This full-time role operates during the day and fits within a supportive healthcare environment.

Qualifications

• 1-3 years of experience in a job-related field or equivalent required.
• Medical Office experience required.

Responsibilities

• Manage the external referral process including booking appointments.
• Provide patients with referral forms and verify outside appointments.
• Coordinate all procedures and schedule authorizations.
• Triage incoming calls and schedule patient appointments.

Skills

Customer service skills

Computer proficiency

Familiarity with medical terminology

Education

High School/GED

Job description

Overview

Department: KH-MH ORTHO&SPORTS MED-PROVI

Operating Unit Care New England

Location: Providence, RI

Job ID: 23952

Job Status: Full Time

Shift: Days

Schedule: Other

Job Summary

Manages external referral process including booking appointments, providing patients referral form, closing referrals quarterly, and verifies outside appointments.

Duties and Responsibilities

• Responsible for the external referral process.
• Provides patients with referral forms, calls office and books appointments, closes referrals, communicates with outside offices, verifies appointments and obtains notes as needed.
• Schedule authorizations and coordinate all procedures.
• Work closely with clinical affiliates to facilitate referrals for surgery and other procedures.
• Assists with registration and check out for all patients and other patients as needed. Obtains correct patient demographic and insurance information.
• Verifies patient information when scheduling appointments.
• Triages incoming call appropriately scheduling patient appointments or directing calls throughout the practice.
• Attends and participates in monthly practice meetings.
• Performs all other duties as assigned.

Qualifications

• High School/GED with 1-3 minimum years of experience in job-related field or equivalent required.
• Medical Office experience required.
• Must possess excellent customer service skills, computer proficiency, team player, and familiarity with medical terminology.

Affiliations and Statements

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.