Application Support Analyst

Insight Global; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading staffing agency is seeking a Systems Application Support Analyst in Plano, TX. This role involves tier1-3 troubleshooting and ensuring customer support for systems like SharePoint and Office Suite. Candidates should have 7-10 years of experience in application/system support and be comfortable working on-site five days a week. Strong SQL skills and familiarity with ticketing systems are preferred.

Qualifications

• 7-10 years of experience in Application Support/System Support.
• Experience with cloud and web-based applications.
• Strong working knowledge of Windows environments and scripting is a plus.

Responsibilities

• Provide tier1-3 troubleshooting for project-based issues.
• Collaborate with customers and vendors to resolve issues.
• Support systems such as SharePoint and Office Suite.

Skills

Application Support

System Support

SQL

ServiceNow

Windows environments

Tools

SharePoint

Office Suite

Cartegraph

Laserfiche

Job description

Insight Global is searching for a Systems Application Support Analyst. This person will be responsible for tier1-3 troubleshooting on project-based issues that appear in the ticketing queue. Working heavily on troubleshooting issues that appear in the systems on the customer's side. Working heavily with customers and vendors on ensuring our clients are feeling supported. Working with vendors on project systems issues and maintenance as needed. They will be supporting systems such as SharePoint, Office Suite, Cartegraph, and Laserfiche. We are looking for a resource comfortable with over communicating when responding and resolving issues. This person will be expected to sit 5 days onsite in Plano, TX.

Overview

Insight Global is seeking a Systems Application Support Analyst to provide tier1-3 troubleshooting for project-based issues and support for client systems, including collaboration with customers and vendors.

Responsibilities

• Provide tier1-3 troubleshooting for project-based issues appearing in the ticketing queue.
• Troubleshoot systems on the customer side and coordinate with customers and vendors to resolve issues and ensure client support.
• Collaborate with vendors on project systems issues and maintenance as needed.
• Support systems such as SharePoint, Office Suite, Cartegraph, and Laserfiche.
• Communicate clearly and frequently when responding to and resolving issues.
• Onsite work requirement: 5 days per week in Plano, TX.

Skills and Requirements

• 7-10 years of experience in the industry (Application Support / System Support), with cloud and web-based applications.
• Experience with systems and application support (Tier 1-3).
• Experience with SQL and supporting applications that tie in with SQL.
• Experience supporting systems such as SharePoint, Office Suite, Cartegraph, and Laserfiche.
• Experience working with ticketing systems (ServiceNow).
• Strong working knowledge of Windows environments; familiarity with Windows Server internals and scripting or data dog is a plus.
• Knowledge of IT operations in Windows environments is preferred.

Company Information & Equal Opportunity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.