Amazon Connect ACGR Lead

Cognizant; Garden City (ID); Remote; USD 80,000 - 140,000; Full time

Job summary

A leading IT services company is seeking an Amazon Connect ACGR Lead to drive the technical implementation for cloud transformations. This remote position requires strong knowledge of AWS services and experience in disaster recovery planning. The successful candidate will work collaboratively within a cloud transformation team. The role offers an annual salary between $80,000 and $140,000 depending on experience and qualifications. Benefits include health insurance and a 401(k) plan.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays and Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Extensive experience with Amazon Connect and its architecture.
• Strong understanding of AWS services including Lambda, API Gateway, and CloudWatch.
• Proven ability to lead technical planning and implementation for cloud transformations.
• Experience in developing disaster recovery playbooks and conducting failover exercises.
• Expertise in load testing and validating dual region replication configurations.

Responsibilities

• Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
• Develop and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises.
• Ensure appropriate service quotas for chat and other digital channels.
• Conduct load testing and validation of ACGR configurations and processes for dual region replication.
• Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.

Skills

Amazon Connect expertise

AWS services knowledge

Technical planning

Disaster recovery playbooks

Load testing

Tools

AWS Lambda

API Gateway

CloudWatch

Job description

Overview

Amazon Connect ACGR Lead (Remote)

As an Amazon Connect ACGR Lead, you will make an impact by leading the technical planning and implementation of Amazon Connect Global Resiliency (ACGR) for enterprise contact center solutions. You will be a valued member of the cloud transformation team and work collaboratively with business stakeholders, cross-functional teams, and AWS service experts.

Responsibilities

• Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
• Develop and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises.
• Ensure appropriate service quotas for chat and other digital channels.
• Conduct load testing and validation of ACGR configurations and processes for dual region replication.
• Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

What you need to have to be considered

• Extensive experience with Amazon Connect and its architecture.
• Strong understanding of AWS services including Lambda, API Gateway, and CloudWatch.
• Proven ability to lead technical planning and implementation for cloud transformations.
• Experience in developing disaster recovery playbooks and conducting failover exercises.
• Expertise in load testing and validating dual region replication configurations.

These will help you stand out

• Technical Planning and Implementation: Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
• Disaster Recovery: Develop and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness
• Service Quotas: Ensure appropriate service quotas for chat and other digital channels
• Load Testing: Conduct load testing and validation of ACGR configurations and processes for dual region replication
• Collaboration: Work closely with business stakeholders to gather requirements and design solutions
• Monitoring and Automation: Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.

Benefits

• Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applications will be accepted until Aug 30, 2025.

The annual salary for this position is between $80,000 – $140,000 depending on experience and other qualifications of the successful candidate.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.