Airline Lounges Area General Manager

Sodexo; Miami (FL); On-site; USD 75,000 - 115,000; Full time

Job summary

A leading hospitality service provider is seeking an Area General Manager for an exclusive airline lounge portfolio at Miami International Airport. This role involves managing lounge operations, ensuring high-quality guest experiences, and maintaining strong client relationships. Candidates should have a solid background in food and beverage operations within high-volume luxury venues. Competitive compensation and comprehensive benefits are offered as part of the package.

Benefits

Paid Airport Parking

Medical, Dental, Vision Care

401(k) Plan

Paid Time Off

Career Growth Opportunities

Qualifications

• Prior experience in luxury dining venues like premium airport lounges.
• Proven track record in guest service satisfaction.
• Ability to manage P&L and budgets effectively.

Responsibilities

• Manage lounge operations at MIA, ensuring high-quality experiences.
• Maintain strong client relationships with airport and airline partners.
• Drive profitability and enhance operational performance.

Skills

Senior-level food and beverage operations experience

Guest service satisfaction

P&L focus and cost controls

Leadership of large teams

Strong communication skills

Job description

Overview

Role Overview

SodexoMagic is seeking an Area General Manager for an exclusive airline lounge portfolio at Miami International Airport (MIA). This role will report to the District Manager and will be a strategic partner in the daily food and beverage operations within multiple lounges. Amenities include elegant buffets, bar service and other premium offerings.

SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.

Incentives

Paid Airport Parking

Responsibilities

• Lead and manage all aspects of lounge operations at MIA, including overseeing staffing, financial management, inventory, and guest services to ensure seamless, high-quality lounge experiences

• Build and maintain strong, long-term client relationships, serving as the main point of contact for airport and airline partners

• Implement strategies to drive profitability, achieve financial goals, and manage costs effectively

• Develop and execute plans to enhance operational performance, including safety, cleanliness, and customer satisfaction

• Foster a collaborative and inclusive team culture by providing leadership, training, and development opportunities for both salaried and hourly employees

• Ensure compliance with all airport regulations, safety protocols, and Sodexo's mission and values

• Serve as a key partner in client meetings and business reviews, aligning operational goals with client expectations to maximize satisfaction and partnership growth

• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and guest experience

Benefits

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications

What You Bring

• Prior senior-level food and beverage operations experience within high-volume, luxury dining venues (cruise ships, luxury/boutique hotels, premium airport lounges)

• Proven track record providing the highest levels of guest service satisfaction

• A heightened focus on P&L, cost controls, budgets and inventories

• Drive solutions that optimize the current business portfolio

• The ability to lead and direct a large team of salaried managers and frontline associates within a multi-lounge operation

• Executive presence, strong communication skills and client-focused abilities

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Addressing Applications

Location: US-FL-MIAMI

System ID: 983220

Category: General Management

Employment Status: Full-Time

Exempt

Posted Range: $75600 to $114180

Company: AIRLINE LOUNGES

On-Site