Aftermarket Sales Engineer

Xylem; Miami (FL); On-site; USD 85,000 - 100,000; Full time

Job summary

A leading global water technology company in Miami is seeking an Aftermarket Sales Engineer to join their passionate team. You will develop strong customer relationships, provide technical solutions, and support business growth. Ideal candidates have a Bachelor's degree in Engineering, 1-3 years of pump repair experience, and strong communication skills. The role offers a salary range of $85,000-$100,000 plus benefits including 401(k), medical plans, and paid time off.

Benefits

Medical, Dental, Vision plans

401(k) with company contribution

Paid time off

Tuition reimbursement

Qualifications

• 1-3 years of experience with pump repairs.
• Demonstrated understanding of mechanical, electrical, and controls equipment.
• Excellent collaborative skills.

Responsibilities

• Develop product knowledge and business relationships.
• Provide technical support and solutions.
• Lead projects to improve processes.

Skills

Sales experience

Technical support

Communication skills

Attention to detail

Customer service skills

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

CRM tools

ERP order entry tools

Job description

Overview

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

Xylem is hiring an Aftermarket Sales Engineer-Custom Pumps. The position will be part of a passionate team that strives to provide consistent legendary customer service and to support overall company goals in relation to optimizing our commercial team, acting as One Company, and driving revenue and profitability. The Aftermarket Sales Engineer position will combine advanced technical knowledge and solution selling with strong interpersonal and communication skills in collaborating with external customers and interdepartmentally within Xylem.

Essential Duties / Principal Responsibilities

• Develop technical depth and understanding of Xylem product and application knowledge.
• Business development, penetrating and developing strong relationships at both existing and new customers.
• Working with Engineers, Contractors, and End Users to provide superior technical support while ensuring that Xylem maintains a competitive advantage in specifications and through relationships.
• Provide Aftermarket Solutions including engineered repairs and product upgrades, product retrofits, parts, and field service to solve unique customer pain points and ensure reliable performance of equipment.
• Forming and implementing sales strategy to reach targets for orders and sales, and grow business while maximizing profit margins.
• Support to Xylem Regional Sales Managers, Equipment Owners, and/or other external customers by providing pre through post‑sales technical and commercial support.
• Respond timely to internal and external customer inquiries (technical requests, order status/updates, product availability, pricing, etc.) and/or resolve customer issues and other requests for information and/or proactively notify customers about order status and other changes.
• Daily utilization of Customer Relationship Management (CRM), quotation and Enterprise Resource Planning (ERP) tools to input new data and maintain existing data to current status to support internal and external customer interactions and needs.
• Lead or participate in special projects to create best practices, improve processes, and create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions.
• Create legendary customer service experiences for internal and external customers.
• Participation in Xylem Watermark volunteer activities

Additional Responsibilities

• Fulfill light project coordination for equipment upgrades and refurbishments including a full range of support from oversight of schedule and communication with all related Xylem departments and external customer and may include update of technical manuals, order execution and follow‑up based on quotation, sales agreements, contract specifications.
• Participate in engineering calls, jobsite startups & troubleshooting, and external customer product education as needed.
• Handling in overflow from other sales support positions as necessary, including but not limited to tasks such as technical support, quotations, project technical manuals, and order fulfillment.

Minimum Qualifications

• Bachelor’s degree in Engineering required
• 1‑3 years of experience with pump repairs
• Sales or customer facing experience
• Demonstrated understanding of mechanical, electrical, and controls equipment and engineering fundamentals. Complex blueprint reading.
• Multi Project Management
• Proficient in Microsoft Office
• Excellent collaborative and communication skills (written & oral)
• Excellent attention to detail, organizational skills & task management
• Legendary customer service skills
• Six Sigma Green Belt candidate interest

Preferred Qualifications

• Experience in Electrical and Controls technology including various PLC and HMI hardware platforms and communication protocols
• Proficient in Adobe Pro
• Familiarity with product and service selection tools
• An in‑depth understanding of CRM, quotation and ERP order entry tools and the ability to navigate the systems effectively and efficiently
• Passionate about water and the environment

Salary range: $85,000-$100,000 plus bonus. Starting pay is dependent on factors such as skills, experience and work location. Xylem offers a competitive compensation package with a generous benefits package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem is an Equal Employment Opportunity (including disability and veterans) and Affirmative Action employer. We foster an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.

Join the global Xylem team to be part of innovative technology solutions transforming water usage, conservation, and re-use.