Acute Retail Account Manager - West

Cardinal Health; Salem (OR); On-site; USD 66,000 - 100,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Retail Account Manager in Salem, Oregon. This role involves managing customer relationships with pharmacies, developing strategic plans, and improving overall customer experience. The ideal candidate should have strong knowledge in retail pharmacy and excellent problem-solving skills. Competitive salary range of $66,500 to $99,600 offered.

Benefits

Medical, dental, and vision coverage

401k savings plan

Paid time off plan

Flexible spending accounts (FSAs)

Qualifications

• Strong knowledge and experience in retail pharmacy.
• Ability to address customer questions about retail solutions.
• Demonstrated ability to problem solve and develop key relationships.

Responsibilities

• Develop strategic plans for Retail pharmacies in collaboration with various teams.
• Own communication between the customer and Cardinal Health.
• Identify, quantify and resolve customer pain points.

Skills

Retail pharmacy knowledge

Analytical skills

Problem-solving

Process management

Relationship management

Job description

Overview

The Retail Account Manager is an experienced retail pharmacy advisor with knowledge in health systems. This individual is a master communicator, problem solver, and on-going project manager responsible for customer relationship with hospital owned and/or operated pharmacies within a Health System or IDN(s). This individual is a customer driven, entrepreneurial minded team player that wakes up every day focused on meeting customer needs and working proactively to build long-lasting relationships and sustainable processes and solutions.

Responsibilities

• Customer Relationship and contract management: Develop strategic plan for the Retail pharmacies in collaboration with manager, Acute Account Manager, inside sales, outside sales and other cross-functional teams. Identify critical account management capabilities and customer needs through deep understanding of business, retail programs and customer base.
• Serve as primary point of contact for your customer group, in conjunction with the Acute Account Manager at all levels of the organization; demonstrate advanced knowledge of customer relationship management and operations functions, bridging the gap between sales and support functions.
• Own communication between the customer and Cardinal Health ranging from service issues to leading cadence calls
• Demonstrate knowledge of Cardinal Health and customer industry, including: key competitors, terminology, technology, trends, challenges, reimbursement, government regulation; demonstrates working knowledge of how Cardinal Health offerings match customers’ unique business needs

• Issue Resolution/Project Management: Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (sales, customer service, implementation, contracts, operations).
• Accountable for accuracy of account demographics and oversees accuracy of new retail facility account setup

• Analytics and Reporting: Responsible for execution to customer agreement, including reporting of performance measurements, identification of savings opportunities, reporting the savings achieved and communicating back to your retail customers
• Reporting performance measurements to track and sustain continuous improvement for initiatives and routine business needs

Qualifications

• Strong knowledge and experience in retail pharmacy.
• Ability to address customer questions about our PSAO, reconciliation services, CIM, Central Pay, RCS, and other retail solutions.
• Strong Analytical and Reporting capabilities
• Demonstrate ability to problem solve and develop key relationships with external and internal customers
• Go-getter, team player, focused on continuous improvement and development
• Ability to identify needs, take action and manage projects
• Strong process management and account management skills
• Lead and manage both internal team members and external customers in a complex matrix environment.
• Organized with attention to detail.

Anticipated salary range: $66,500 – 99,600

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/2/25 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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