Account Executive - Modern Title

Gold Star Mortgage Financial Group; Ann Arbor (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A mortgage financial service company in Ann Arbor, MI, is seeking an Account Executive. This role involves generating new business, providing outstanding client service, and conducting training for clients. The ideal candidate is motivated, possesses strong communication skills, and has 1-3 years of experience in sales or client management. The position offers competitive compensation based on commission and requires adaptability to client needs and demands.

Qualifications

• 1-3 years of experience in sales or client management, preferably in real estate or title services.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience conducting client training or presentations is a plus.

Responsibilities

• Identify and cultivate new business opportunities to drive title business growth.
• Serve as the primary contact for clients, addressing inquiries and resolving issues.
• Conduct training sessions and webinars for clients about services and systems.
• Monitor market trends and collaborate with internal teams for strategy adjustments.
• Ensure smooth title processes and address operational challenges.

Skills

Business development

Client service

Strong communication skills

Problem-solving

Multitasking

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

Microsoft Office Suite

CRM systems

Job description

Overview

Account Executive - Modern Title at Gold Star Mortgage Financial Group. Reports to Agency Manager. Status: Regular, Full-Time. Pay Grade: Commission based off of Sales. Title Grade: Senior. Department: Title. FLSA Status: Exempt.

Summary & Purpose of Position: The Account Executive serves as a key liaison between the company and its clients, which include real estate agents, loan officers, and attorneys. This role focuses on generating new business opportunities, nurturing existing relationships, and ensuring superior customer service in all title-related matters. The Account Manager will be responsible for driving the growth of Modern Title Group’s client base, coordinating processes, and resolving issues promptly to ensure smooth transactions. The ideal candidate will be highly motivated, personable, and enthusiastic about service, with a team-first mentality. Strong problem solving, conflict resolution, and adaptability to new demands and challenges are essential, with unmatched communication skills—oral and written—and thorough follow-up.

Primary Position-Specific Responsibilities

• Business Development: Proactively identify and cultivate new business opportunities with real estate agents, loan officers, and attorneys. Build and maintain strong, long-lasting client relationships to drive title business growth.
• Client Service: Serve as the primary point of contact for clients, addressing inquiries and resolving issues related to title services. Ensure timely, accurate, and comprehensive responses to client needs.
• Client Retention & Satisfaction: Regularly engage with existing clients to ensure satisfaction, resolve concerns, and keep them informed of new services, policies, and product offerings.
• Training & Support: Conduct training sessions, webinars, and one-on-one meetings to educate clients about Modern Title Group’s services, products, and systems. Provide ongoing support for client needs or concerns to streamline the title process.
• Market Analysis: Monitor market trends and the competitive landscape to identify opportunities for new business. Collaborate with internal teams to adjust strategies and maximize performance.
• Process Management: Work with internal teams to ensure smooth title processes from start to finish. Address operational challenges to ensure timely and accurate processing of title orders.
• Collaboration & Communication: Maintain strong communication with internal stakeholders, including processing, escrow closing, and disbursing teams to ensure high-quality service and fast turnaround times.
• Issue Resolution & Escalation: Act as the primary contact for resolving title service issues and serve as an escalation point for more complex problems to ensure timely and effective resolutions.

Essential Skills, Experience and Education

• High School Diploma or equivalent required
• 1-3 years of experience in sales, business development, or client management, preferably within real estate or title services
• Strong interpersonal and communication skills, both written and verbal
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Proficiency in Microsoft Office Suite; experience with CRM systems or title software
• Bachelor’s Degree from an accredited college or university
• Knowledge of title industry practices, regulations, and software platforms is a plus
• Experience conducting client training or presentations
• Ability to work independently and as part of a collaborative team

Reporting to This Position

• No Direct reports

Physical Demands / Environment

The position is primarily office-based, with some travel required for client meetings, property closings, and industry events. The role may require flexibility in hours, including evenings or weekends, to accommodate client needs and urgent transactions.

Job Function

• Sales and Business Development

Industries

• Banking