Job Number 23132022
Job Category Brand Management
Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore
VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
- Assist with the planning and pull-through of all Luxury Brand initiatives and programs relevant to APEC continent. Luxury Brands for this position refer to Reserve, The Ritz-Carlton, St. Regis and JW Marriott
- Collaborate with APEC Luxury Brand team to execute exceptional on-brand execution to sustain and elevate Marriott’s leading edge as the Luxury Brand Operator in APEC
- Execute on aligned Luxury Brand proof-points to drive brand awareness / reputation in APEC
- Support the delivery of strategic Brand plan and integration for Luxury openings (in some instances; conversion hotels) will be a key focus.
- Support the Senior Director, Luxury Brand Management & Marketing, APEC to drive stronger understanding and knowledge of what each luxury brand represents, and ultimately increase Brand equity.
- Work with regional, area and hotel operations teams to ensure exceptional delivery of guest experience that creates consistent Brand preference, market share and topline performance.
- Responsible to ensure Brand photography, contents and assets in continent are up to date and relevant. Call out anomalies, where applicable.
- Support and coordinate the work to ensure on-brand solutions for key stakeholders.
SCOPE
Responsible for the management of the luxury brands; as determined by the Senior Director, Luxury Brand Management & Marketing, APEC; e.g. key project facilitation and integration across APEC & Luxury openings.
CANDIDATE PROFILE
Education and Experience
- Hotel operations experience is strongly preferred.
- Prior Luxury brand management experience and marketing knowledge is an advantage.
- Five or more years of management experience. International work experience preferred.
- Languages: Proficiency in English
- Experience in executing work with strategic partners / agencies / vendors. Demonstrated relationship marketing skills a must.
- Good presentation and communication skills
- Proven ability to work with a cross-functional teams in support of specific business priorities.
- Demonstrated ability to take complex projects and efforts from conception to successful execution.
- Ability to solve problems quickly, think creatively, and satisfy Internet speed-to-market requirements.
- Ability to simultaneously manage multiple projects.
- Experience working with associates/ vendors/ customers in remote locations and international markets (multiple time zones).
- Strong team player and ability to foster relationships and collaborate across disciplines
CORE WORK ACTIVITIES
Managing Projects and Priorities
- Execute purposefully on the full-year marketing plan that prioritizes Brand presence and accomplish desired outcomes for the luxury brands.
- Ensure all presentations of any form reflect the Brand tone of voice, with clear, concise and compelling writing.
- Provides support and assistance to other team members regarding MILUX projects to ensure timely completion of assignments.
- Analyze information and evaluates results to choose the best solution and solve problems.
- Think creatively and practically to develop, plan, and implement new Brand programming or initiatives.
- Provide recommendations to improve the effectiveness of processes or programs.
- Understand and meet the needs of key stakeholders, related to Brand management work.
- Supports achievement of performance goals, budget goals, team goals, etc.
Brand Strategy & Planning
- Partner with key stakeholders on key openings and focus hotels within the Luxury brand portfolio
- Educate/communicate on brand strategy, positioning, voice, strategic pillars and competitive environment.
- Educate/communicate consumer insights
- Represent the vision of the MILUX team at all times.
Brand Performance & Development
- Execute on global brand strategies while ensuring alignment to APEC and market specific objectives
- Assist in the effective pull-through and localization of new brand initiatives in APEC
- Constantly monitor brand performance and develop appropriate actions with the relevant cross function teams to achieve the brand and continent objectives
Operations & Culture
- Assist to ensure regular brand updates and Brand education are communicated to the field and hotels.
- Work closely with Brand Activation + Standards team, properties and regional/area operations to ensure on-brand implementation of brand operating standards, procedures, and brand programs.
- Support luxury onboarding processes and calendar for Brand Leader with General Managers and key stakeholders.
- Provide opening brand support for all new hotels prior to countdown, coordinates with Regional/Area Directors of Operations and Marketing to ensure all branded elements of luxury openings, opening countdown, Consumer Ops support etc. are executed on brand.
- Provide clear instructions for hotel opening teams to ensure branded critical path document for openings and conversions are executed.
MANAGEMENT COMPETENCIES
Leadership
- Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making -Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
- Building and Contributing to Teams -Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing-Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Coworker Relationships -Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships -Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
- Global Mindset -Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen -Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
◦ Brand Management-The ability to generate marketing strategies that create brand recognition and differentiation and ultimately have a positive impact on customer relationships and business profitability.
◦ Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
◦Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
◦ Reading Comprehension – Understands written sentences and paragraphs in work related documents.
◦ Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
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