Talent Acquisition Client Account Lead

Job Description - Talent Acquisition Client Account Lead (040TD)

At TTEC, we’re all about the Human Experience. Elevated. As our Talent Acquisition Client Account Lead working hybrid in Krakow, Poland you’ll be part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You Will Be Doing:

The Talent Acquisition Client Account Lead will act as the primary point of contact for a dedicated client account. In this role, you will partner closely with the Poland Country Talent Acquisition Lead, who will handle the hiring of open positions, while you maintain overall accountability for ensuring client satisfaction and delivery of recruitment solutions. You will have a dotted-line reporting relationship with TTEC Operations team to ensure alignment with their business goals and operational needs.

This role requires a strong ability to influence cross-functional stakeholders, manage relationships and deliver strategic insights to enhance the client's talent acquisition outcomes.

During a Typical Day, You Will:

• Serve as the primary POC for the TTEC operation and dedicated client, ensuring a deep understanding of their culture, workforce strategy and recruitment goals.
• Set and manage expectations with operation and client, providing regular updates on recruitment progress, challenges and strategic solutions.
• Collaborate closely with the country TA Manager, who will manage the hands-on recruitment of open roles, acting as the intermediary between the client, operation and local TA team.
• Build and deliver polished, data-driven presentations that effectively communicate recruitment strategies, outcomes and recommendations ensuring presentations are engaging and actionable.
• Participate in operations and client meetings to stay updated on workforce needs, capacity planning and performance metrics.
• Track and analyze recruitment KPI’s, preparing and presenting regular performance reports to both the client and internal stakeholders.
• Partner with internal teams and clients to support the pursuit of new business opportunities through development strategy design, HC solution build, launch cost estimation, client presentation and contractual documentation build/review support.
• Facilitate project execution through establishing deadlines, assigning responsibilities, leading and directing the work of others and monitoring project progress to ensure a quality deployment is completed on time, according to specifications and within budget.

What You Bring to the Role:

• Bachelor’s Degree or Equivalent Experience
• 5+ years' experience in talent acquisition, client account management or recruitment operations, ideally focused on sales recruitment in an RPO or BPO environment
• Strong understanding of recruitment processes, tools, and technologies
• Proven ability to manage client relationships and influence cross-functional teams
• Strong communication, negotiation and problem-solving skills
• Demonstrated ability to manage competing priorities and meet deadlines in a fast-paced environment
• Experience in Human Capital / Human Resource with an emphasis in project management preferred
• Certified Project Management Professional preferred

What You Can Expect:

• Supportive of your career and professional development
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation and benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.