eCommerce Operations & Quality Manager

Sonova Group; Warszawa; On-site; EUR 45,000 - 80,000; Full time

Job description

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You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

eCommerce Operations & Quality Manager

Your tasks:
Ensure correct operations of eCommerce Servers:

• Develop and implement operational strategies to optimize efficiency, minimize errors, and streamline processes
• Manage Hardware and Software Operational issues
• Ensure eCommerce Application and Server security. Manage and address security vulnerability remediation
• Address Business Team operational problems and complex issues. Lead communication with Business Team on SLA
• Collaborate closely with the eCommerce Development and Data team as well as marketing, and IT Operations teams, to ensure seamless integration and operation of the eCommerce platform across interdependent technologies

Setup and operations of eCommerce monitoring platform

• Ensure good functional coverage
• Dynamic Monitoring of eCommerce sites
• Setup and manage operations of Pikett Quality system
• Proactively detect issues (captured by monitoring systems), analyze and manage resolution
• Collect and analyze data related to eCommerce operations, quality metrics, and customer feedback to identify trends, patterns, and areas for improvement

Operations Support Team management

• Lead and mentor eCommerce operations support team members, fostering a positive and collaborative work environment
• Coordinate 2nd and 3rd level support on eCommerce Platform

Your profile:

• Familiarity with SAP Commerce Cloud (Hybris)
• Good knowledge of the spring framework
• Good analytical and problem-solving skills
• Comfortable with reading logs, and logging tools like Kibana/LogStash/ElasticSearch
• Hands-on experience in managing servers in the windows environment, and addressing security and vulnerability issues, and performing upgrades
• Comfortable with command line and shell scripting skills (batch, powershell, sh/bash …)
• The ability to thoroughly write test scripts and spot errors in complex systems
• Ability to mediate and resolve disputes in a fair and effective manner
• Capability to manage and prioritize multiple tasks and projects, ensuring that resources are utilized effectively
• Very good English skills

We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, support for further training and development, opportunities to take on responsibility, attractive employment conditions, and flexible working time models in various roles.

Agnieszka Baka, Talent Acquisition Manager, is looking forward to receiving your complete application via our online job application platform.
For this vacancy only direct applications will be considered.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.