Sr. Technical Account Specialist, Motorola B2B

Description and Requirements

Lenovo Motorola is looking for a Senior Technical Account Specialist to join our Motorola B2B smartphone business in Poland.

Your primary duties are to Support Enterprise customers in Poland and remotely in EU on reported B2B technical issues; be responsible for technical escalations and working with our product development teams to deliver a working solution in a timely manner; technical pre-sales solution provider on Lenovo and Motorola Thinkshield products. You will build a deep knowledge of the B2B Motorola device product range and will be the ‘go-to’ person for many pre-sales technical requests.

Your will report to our Motorola Senior Business Development Manager based in the UK.

Your key responsibilities:

• Work with Poland and EU Account Sales teams to support Enterprise customers as part of the Sales process
• Act as a focal point to the customer for technical escalations on Android Enterprise, AER, Android OS, specific handset features and Government and Regulatory certificates
• Collaborate with Enterprise KAMs in Poland to provide input against competition device analysis
• Understand and communicate the benefits and capabilities of our Enterprise portfolio and Motorola Thinkshield services to; Global Account Sales organization; Global Account Customers up to C-level engagement; Motorola WW product teams; OEM and solution business colleagues; Resellers, Alliance partners, Google, and leading EMM providers
• Continuously maintain/enhance technical skills on relevant products and industry shifts and use cases for mobile phones in OEM environments
• Provide in-depth solution knowledge & product expertise of Motorola device product range to global account sales teams
• Provide ‘support’ for low-level technical questions from Poland and EU Sales
• Attendance at relevant Industry events such as Mobile World Congress (when applicable)

Your Qualities/Skills:

• Excellent product knowledge across Smartphones and Android Enterprise
• Have previous experience working in a b2b pre-sales support role
• Ideal to have Google Android certification, Professional
• Have hands-on knowledge and experience of Android Enterprise device management solutions, Zero Touch enrollment, and policies
• Superior problem-solving & analysis skills, commitment & action-oriented
• Strong knowledge of 5G applications, features, benefits, and use cases
• Strong verbal and written communication skills in Polish and English; and Excellent customer-facing skills

What Lenovo Motorola can offer you:

• An exciting job with great opportunities for success
• A good potential to grow both professionally and personally
• Very nice and stimulating office environment
• Performance-based rewards & flexibility
• and much more!

We are looking forward to speaking with you!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

If you require an accommodation to complete this application, please contact ability@lenovo.com