IT Support Specialist

Sungi Development Foundation; Islamabad; On-site; PKR 2,750,000 - 3,500,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to maintain and support Point of Sales systems and related devices. This role involves troubleshooting, training users, and ensuring the smooth operation of IT equipment, including computers and printers. The ideal candidate will possess strong problem-solving skills and excellent English communication abilities, thriving in a team environment. This position offers the chance to make a significant impact on customer satisfaction through quality service and attention to detail. If you're ready to take on a challenging yet rewarding role, this opportunity is for you.

Qualifications

• Experience in maintaining POS systems and related IT equipment.
• Strong problem-solving and analytical abilities.

Responsibilities

• Support and maintain POS system computers and related devices.
• Train and troubleshoot users across the company.

Skills

Problem Solving Skills

Analytical Skills

English Communication

Attention to Detail

Teamwork

Tools

Office 365

Ms Office Suite

Windows Server OS

Job description

Shift: Night (Please apply only if available to work at night shift)

Salary: PKR (20K to 90K)

English requirement: Compulsory

Level: L1

Overview

Under limited supervision, performs technical and administrative work in supporting and maintaining the Point of Sales (POS) systems and related devices for our Clients. Work involves maintenance and support of all computers (POS devices, servers, desktops and laptops), databases, networked and standalone printers, label printers, scanning equipment and all other IT equipment.

• Supports and maintains POS system computers (servers, desktops, cash registers, laptops and tablets).
• Supports and maintains POS related devices, like POS printers, scanners, cash drawers and EFTPOS terminals.
• Supports and maintains all scanning equipment, including handheld scanners and wireless access points.
• Supports, trains, sets up, and troubleshoots users company-wide.
• Uses a variety of computer software such as Office 365, Ms Office Suite, Windows Server OS, etc.
• Prepares documentation of all adds, moves, and changes throughout the network.
• Performs general administrative/office duties as required, including preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving emails, answering the telephone, etc.
• High level of attention to detail, following proven processes and guidelines as set by the organization. Our key focus is quality and consistency for proven customer satisfaction.
• Keenly works in a team environment, happy to share learning’s and assist others.
• Is prepared to work overtime, performs related duties as required.
• Great Problem Solving and analytical skills, Able to perform well under stress.
• Good English communication skills and very professional in your approach to customer service.