Client Services Admin (UK)

Dubizzle Limited; Mabalacat; Hybrid; PHP 800,000 - 1,000,000; Full time

Job summary

A technology-driven service company is seeking a Client Service Administrator to ensure operational accountability and monitor workflow complete in Mabalacat, Pampanga. The ideal candidate should have experience in administrative and bookkeeping roles with excellent communication skills. Opportunities for professional growth and exposure to innovative tools are offered in a hybrid work environment.

Benefits

Onboarding Training

Monthly Engagement Activities

Birthday Gift & Weekly Treats

Christmas Hamper & Anniversary Gift

Opportunity to Travel

Referral Bonus

Qualifications

• Proven experience in administrative, bookkeeping, or workflow monitoring roles.
• Excellent communication skills for liaising with management and offshore staff.
• Familiarity with productivity monitoring tools; experience with AI-based tools is a plus.

Responsibilities

• Ensure operational accountability and monitor workflow completion.
• Conduct routine checks on timesheets and adherence to code of conduct.
• Assist with reconciliations, invoicing, and data entry as needed.

Skills

Attention to detail

Communication skills

Administrative experience

Knowledge of accounting principles

Ability to work independently

Tools

Productivity monitoring tools

Job description

About the Role

We are seeking a diligent and detail-oriented Client Service Administrator (CSA) to ensure operational accountability, monitor workflow completion, and provide basic accounting and administrative support within our bookkeeping team. This role is critical in maintaining high standards, fostering compliance, and supporting team productivity, both onshore and offshore.

Duties and Responsibilities

• Workflow & Compliance Oversight
  • Verify daily task completions across teams, ensuring all deliverables are accurate and timely.
  • Conduct routine checks on timesheets and adherence to code of conduct policies, escalating discrepancies when necessary.
  • Participate in weekly workflow meetings and provide insights on task status, delays, and operational bottlenecks.
  • Support management in maintaining remote work accountability, ensuring compliance with HR policies and remote work eligibility.
  • Contribute to a culture of high performance, discipline, and compliance without compromising operational efficiency.
• Administrative Tasks
  • Maintain accurate and up-to-date records of staff tasks, timesheets, and workflow logs.
  • Assist in scheduling meetings, preparing agendas, and documenting minutes, especially for workflow and compliance check-ins.
  • Handle basic correspondence, including follow-ups on pending tasks or approvals.
  • Support onboarding of new staff by preparing documents, training materials, and workflow guides.
  • Assist with filing, data entry, and document organization to ensure easy retrieval of records for audits or management reviews.
  • Generate reports for management on workflow completion, compliance metrics, and task productivity.
• Basic Bookkeeping Support
  • Assist with reconciliations, invoicing, and data entry as needed.
  • Support team with routine bookkeeping tasks, ensuring accuracy and timeliness.

Skills and Qualifications

• Proven experience in administrative, bookkeeping, or workflow monitoring roles.
• Strong attention to detail and ability to follow processes rigorously.
• Excellent communication skills for liaising with management and offshore staff.
• Familiarity with productivity monitoring tools; experience with AI-based tools is a plus.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.
• Knowledge of accounting principles and basic financial operations is desirable.

Key Competencies

• Accountability and integrity
• Analytical thinking and problem-solving
• Adaptability to a fast-paced, remote-work environment
• Ability to enforce compliance diplomatically but firmly

Trial and Performance

• The role may initially be offered on a six-month trial basis to evaluate workflow control effectiveness and cultural alignment.
• Performance metrics will include accuracy of task verification, timeliness of reporting, and adherence to compliance standards.

Why Join Us

• Opportunity to play a pivotal role in improving team performance and workflow efficiency.
• Work within a team committed to high standards and professional growth.
• Exposure to innovative AI tools for productivity monitoring and process improvement.

Work Set-up and Schedule

Hybrid

Work Schedule: Mid shift (3:00 PM to 11:30 PM PH time)

Eligibility

This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.

Benefits and Perks

• Opportunity to play a pivotal role in improving team performance and workflow efficiency.
• Onboarding Training
• Monthly Engagement Activities
• Birthday Gift & Weekly Treats
• Christmas Hamper & Anniversary Gift
• Opportunity to Travel

Referral Bonus

Refer a friend and get up to PHP 8,000 via GCash for every successful hire in this role!

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Apply Now

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