Job Description - Sales Associate (SAL001223)
Job Number:
SAL001223
Description
- Greet customers, offer assistance, and serve them to ensure their needs are met promptly and in accordance with quality and customer service standards.
- Arrange and replenish shop shelves continuously, maintaining cleanliness and tidiness of the shop floor in line with the brand's image and standards.
- Provide exceptional customer service through up-selling, cross-selling, suggesting alternatives, and following up on customer requests.
- Specific for Multimedia: Inform the Department Manager of unavailable or non-performing products.
- Specific for Multimedia: Merchandize products under appropriate sections based on sales trends, release dates, and Department Manager recommendations.
- Specific for Multimedia: Up-sell and cross-sell products and services to achieve sales targets.
- Ensure a smooth receiving process for shipments, maintain accurate stock records, prevent security risks and thefts by performing physical and electronic inventory, and report any incidents or suspicious activities.
- Handle cash register operations and transactions accurately and efficiently.
- Specific for Fashion: Take accurate measurements for alterations, assign prices according to the set price list (when applicable), and coordinate necessary alterations.
Qualifications
- High School Degree
- Fluency in English
- Proficiency in MS Office
- Skills Specific for Sports Goods Retail: Collective game, project-oriented, athlete/ambassador, enthusiastic, contributor, empathetic, entrepreneurial, and responsible.
- Active participation in at least one sporting activity.