Safety and Security Manager

Hilton; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

An established industry player in hospitality is seeking a Safety and Security Manager to oversee security and safety processes across their hotels. This role involves managing guest safety, conducting investigations, and liaising with local authorities to ensure compliance with safety standards. The ideal candidate will possess strong communication skills, effective time management, and a proactive approach to risk management. Join a team dedicated to providing exceptional guest experiences while ensuring a safe environment for all. This is a fantastic opportunity to contribute to a well-respected brand in the hospitality sector.

Qualifications

• 5+ years of experience in Security or related fields within hospitality.
• Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

• Manage security, safety, and risk management processes for hotels.
• Assist in investigations and liaise with local enforcement officials.
• Audit hotels for Health and Safety/Food Hygiene compliance.

Skills

Security Management

Time Management

Supervisory Skills

Communication Skills

Problem Solving

Flexibility

Independence

Patience and Diplomacy

Decision Making

Training Skills

Education

High School Graduate

University Degree in Security and Safety

Tools

Computer Programs

Job description

A Safety and Security Manager is responsible for managing all aspects of security for assigned hotels to deliver a safe Guest and Member experience while assisting in investigations and liaising with local enforcement officials when necessary and managing overall safety and risk management processes for assigned hotels.

What will I be doing?

As a Safety and Security Manager, you are responsible for managing all aspects of security, safety, and risk management processes for assigned hotels. You will also be required to assist in investigations and liaise with local enforcement officials. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage the internal and external guest accident/incident records by applying standard legal practices where necessary.
• Guide the investigative process relative to criminal activities at the Property Level.
• Manage health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within allocated hotels.
• Assist in investigations at hotel level and provide advice for the protection of the company's owned and managed assets.
• Liaise with local enforcement officials on statutory routine inspections and accident investigations.
• Analyze statistical accident data to allocate resources for high-risk areas at hotels.
• Provide support to operations, statutory specialist training, supplier approval, and crisis management.
• Manage overall safety, fire safety, and security.
• Implement safety risk management practices in line with the company's safety policy.
• Actively reduce guest complaints relating to safety and fire safety.
• Audit the hotel to confirm Health and Safety/Food Hygiene compliance.
• Train safety issues to managers, supervisors, and colleagues.

What are we looking for?

A Safety and Security Manager serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Five or more years of Security or related experience within the hospitality industry.
• Effective time management skills.
• Supervisory skills.
• Positive attitude.
• Good communication and people skills.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work under pressure.
• Ability to work independently.
• Ability to deal effectively with all team members and guests, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information.
• Experience in Safety and Security Management.
• Fire Safety Management/Risk Assessment.
• Ability to make decisions independently, complete in-depth investigations, and act as an expert in Safety and Security within the hotels.
• Communicate with team members to assist in their personal development through identification of individual training needs, development, or support.
• Participate in necessary training and request training to meet development needs.
• Ability to read, listen, and communicate effectively in English both verbally and in writing in order to ascertain and document important information.
• Thorough knowledge of the hotels' floor plans and layout of the building(s), function rooms, and working knowledge of the city and surrounding area.
• Ability to use a variety of programs on the computer in order to prepare correspondence, produce reports and presentations, and communicate via email.
• Ability to stand, walk, and/or sit and continuously perform essential job functions for an eight-plus hour shift.
• Visual ability to observe team members in the workplace, analyze operations, and detect situations of concern with regard to both team member and guest behaviors.
• High school graduate or equivalent.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• University degree in security and safety.
• Fire Safety Management/Risk Assessment.
• Knowledge of safety regulations.
• Previous experience with Hilton Security and Safety standards.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!