• Bilingual support in English and Mandarin, for Mandarin, be able to speak, write and read.
• Excellent verbal and communication skills (B2 English proficiency).
• 1 year of experience in customer service (Business-To-Business strongly preferrable)
• Multi-tasking skills, showcased using several applications; experience working with CRM applications preferred.
• Technical savvy (understands or have used macOS vs. Android, Windows, etc.).
• Basic Microsoft Office (Outlook, Word, Excel) experience required.
• Call center experience preferrable.
• Negotiation skills, able to engage and reach agreements with the clients.
• Schedule availability.
• Restaurant industry familiarity preferrable.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.