Technical Service Manager at SAP Enterprise Cloud Services

Technical Service Manager at SAP Enterprise Cloud Services

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Summary:

SAP Enterprise Cloud Services (ECS) is responsible for providing cloud-hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) is the single point of contact for all technical topics in the context of the customer's S/4 HANA Private Cloud engagement.

What you will do

As a Technical Service Manager, you will support our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customer business requirements and problems, and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and accompany them throughout their entire cloud transformation journey.

As Technical Service Manager you will be responsible for the following tasks:

• Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point for technical issues, service requests, and incidents.
• Understand the customer business, goals, and challenges to suggest technical solutions & services.
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
• Identify top issues, define & execute service plan activities, and orchestrate implementation of technical action items across customer landscapes.
• Design optimal SAP configuration to maximize system performance and availability.
• Identify and position offerings by SAP that deliver value to the customer.

What you bring

• Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
• Minimum 3 years of experience in a customer-facing role.
• Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
• Experience in de-escalating critical situations.
• Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish is an advantage.
• Solid know-how of SAP Technologies and Products (SAP certification highly beneficial).
• Hyperscalers certification (AWS, Azure, GCP) is a plus.

Meet your team

ECS organization is a global organization and the regional TSM team is in Spain, Italy, and India. We value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405558 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: