T&D Site Services Specialist ( for power transfomer)

T&D Site Services Specialist (for Power Transformer)

Reports to: HV Product Sales Manager of Italy (HQ, China)

Place of work: Italy

CHINT is a leading global manufacturer and supplier of electrical equipment, with a focus on high-quality power transformers. Our company is committed to providing reliable and efficient solutions to our customers, and we are looking for a skilled Site Services Specialist to join our team.

As a Site Services Specialist (HV), you will oversee the installation, maintenance, and repair of power transformers at various customer sites. You will work closely with our engineering and project management teams to ensure that all transformer installations are completed on time and to the highest quality standards.

Responsibilities:

• Work closely with the sales team, HQ customer service center, and customers to provide necessary technical support and services.
• Implementation and process supervision of project installations (go to site). Prepare and record process control documents and obtain the final acceptance certification from the client. Project files filling and submission to the global customer center.
• Conduct product installations, maintenance, and repairs as needed, providing on-site technical services, accident handling services, product maintenance and replacement, and carrying out technical service effect evaluation.
• Cost control and budget management of regional customer service, including product replenishment, travel expenses, express delivery, etc.
• Train customers on the proper use and maintenance of our products.
• Coordinate and oversee the installation of power transformers at customer sites.
• Conduct regular maintenance and repairs on transformers as needed.
• Troubleshoot any issues that may arise during installation or maintenance processes.
• Ensure that all work is completed in accordance with safety and quality standards.
• Communicate with customers to provide updates on project progress and address any concerns.
• Maintain accurate records of all work completed and report any issues or concerns to management.
• Collaborate with engineering and project management teams to develop and implement efficient installation and maintenance processes.
• Stay up to date on industry standards and advancements in power transformer technology.

Requirements:

• Bachelor's degree in electrical engineering or a related field.
• Minimum of 3-5 years of experience in power transformer installation and maintenance.
• Strong understanding of electrical systems and equipment.
• Knowledge of safety and quality standards in the electrical industry.
• Excellent troubleshooting and problem-solving skills, ability to work independently and in a team environment, and strong communication and interpersonal skills.
• Proficient in Microsoft Office and other relevant programs.
• Fluent in English, both written and verbal.
• Willingness to travel to customer sites as needed.