Social Media Community Manager - Italian Moderation & Community Management · Italy ·

Where: Remote

Type: Freelance

Join Us at Social Element!

Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

To #makesocialbetter we are looking to build our current talent pool for Italian Social Media Community Managers to support future work with a leading automotive client.

Community Managers

Our mission is to cultivate strong, genuine connections with a brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.

What You’ll Do

In this exciting opportunity you will dive into the world of a dynamic brand; a leading automotive client. You’ll be an essential part of our team, connecting with the brand's audiences for the Italian markets.

You’ll be a master of context as you skilfully address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice. You’ll engage across multiple platforms like TikTok, Instagram, Facebook, and YouTube, keeping the conversations vibrant and engaging.

You will be at the frontline of managing and growing an enthusiastic online community. You’ll also be a moderator, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces.

Working Hours

We are looking for you to have mixed flexibility across weekdays, evenings, and weekends to cover all possible project hours as we are completely driven by our clients' needs.

We are currently building our talent pool for future work so we will ask you for your availability as part of the application process.

Child Protection

At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

• Excellent Italian language knowledge: As you’ll be posting messages in social media, it’s a must to have superb writing skill in the Italian language.
• Advanced English language skills: As you’ll be working with a variety of teams and people, all of our training and communication is in the English language.
• Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.
• Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and understanding their audiences, in addition to staying on top of the latest trends.
• A confidence with digital technology: as you’ll be using a range of tech tools e.g. Sprinklr, Social Sprout, etc, in addition to any internal tech tools e.g availability scheduling tools, Google Chat etc.
• A self-motivated social media expert: who thrives in a remote environment, has a structured approach to work and the ability to maintain productivity and efficiency while working from home.

IT Policy

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

• Operating system Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.
• i5 8th generation or faster 64-bit (x64) processor.
• At least 8GB RAM (16GB recommended).
• Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended).
• 40 GB available HDD (SSD recommended).
• A Webcam and headset.
• Android or iOS device for 2FA.
• Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

Please Note: It is essential to have all IT requirements to carry out this work.

The Hiring Process

The hiring process for this position will be made up of the following stages:

• Online Assessment
• Behavioural interview with one of our Talent Team Members

The Social Element Behaviours For Success

• Be focused and decisive
• Be brave and inspirational
• Be rigorous in our approach
• Be considered and inclusive
• Be loud and proud

How To Apply

Simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in relation to this work.
• Why you are interested in being part of our team at Social Element.

We are excited to receive your application!