Senior Application Maintenance (Remote) Engineering · Milano ·

Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures.

With a highly skilled team of over 130 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.

RAL

€47,5 - 60,5K

The opportunity:

We are seeking a highly skilled and experienced Senior Application Maintenance to join our IT support team. This position is crucial for ensuring the smooth operation of customer Azure systems, including Azure Synapse, SQL Pool, DataPipeline Ingestion, Data Fabric, and Azure Functions.

Responsibilities:

• Troubleshooting: Diagnose and resolve complex technical issues, collaborating with other technical teams and vendors as necessary;
• Monitoring and Maintenance: Monitor the performance of Azure systems and perform proactive maintenance to prevent issues;
• Documentation: Create and maintain detailed documentation of common issues, solutions, and best practices;
• Training and Support: Assist in training new team members and provide ongoing support to end-users;
• Updates and Patches: Manage and implement updates and patches to ensure systems are secure and up-to-date;
• Collaboration: Work closely with development and engineering teams to enhance system integration and efficiency;
• On-Call Availability: Be available for on-call support outside of regular business hours to address urgent issues and ensure system reliability;
• Major Incident Management: Manage Major Incidents effectively, ensuring minimal impact on business operations and timely resolution;
• Vendor Coordination: Coordinate with vendors and third-party service providers involved in the support process to ensure efficient resolution of issues.

Requirements:

• Bachelor’s degree in Computer Engineering or Computer Science;
• Previous experience as a Senior Application Maintenance (+3 years);
• On-call availability;
• Extensive hands-on experience with Azure Synapse, SQL Pool, DataPipeline Ingestion, Data Fabric, and Azure Functions;
• Deep understanding of relational databases, data warehousing, ETL/ELT processes, and microservices architectures;
• Strong analytical and problem-solving skills with experience in resolving complex technical issues;
• Microsoft Azure certifications (such as Azure Administrator, Azure Developer, or Azure Solutions Architect) are highly preferred;
• Excellent written and verbal communication skills, with the ability to explain technical issues to a non-technical audience;
• Ability to work independently and take the initiative to improve support processes and solutions;
• Programming Languages: Proficiency in principal programming languages such as Java and/or Python.

We offer:

• Full Remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;
• Real work life balance;
• Training monthly budget (time and money);
• A structured career path with clear expectations and salary for each level;
• Support of a buddy in the first week of work;
• A coach as a guide in choosing the most suitable experiences for your ambitions;
• Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work;
• Agile Nomads Experience: opportunity to work for 2 weeks abroad;
• Referral bonus, if you bring people as talented as you;
• The opportunity to attend one conference per year;
• A company rated 4.8 out of 5 for employee satisfaction on Glassdoor and certified as a Great Place to Work.
• Inclusive environment where you can be who you really are;
• Stimulating environment oriented to growth, both professional and personal.

How we work:

• We don't like hierarchies: we work as a team;
• We don't like bureaucracies, we prefer sense of responsibility;
• We like data, certainly, so anything that is measurable;
• We want to make a positive change in our industry;
• Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work.

This position is open to all candidates, regardless of gender, and we strongly encourage applications from both male and female candidates pursuant to Art. 27 of Legislative Decree no. 198/2006, as well as those who identify themselves as non-binary or of any other kind. We are committed to fostering a diverse and inclusive workplace.