Project Manager - Operations New Milan, Italy

Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.

Being only 3 years old didn’t stop us from becoming a unicorn. We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

This is where your magic happens. If you love it, Scalapay it.

THE MISSION

As Project Manager you will be responsible for driving and executing Scalapay product strategy to support the onboarding of merchants across various industry sectors. From discovery to go-to market you will be working in partnership with our growth and sales, marketing and tech teams to drive the discovery and development of new products across our core markets.

Reporting to the Director of Operations, you will be working on the plug ins, integrations and interface for the merchant portal, this includes working on and with: onboarding; customer/merchant operations and product.

This is a contract (freelance) position, based out of our Milan office - starting in January, for the duration of 6 months.

Responsibilities:

• Own the strategic roadmap and execution of Scalapay merchant portal, across all our EU markets.
• Understand and analyse Scalapay and competitors’ products from the lens of merchants.
• Leverage data and metrics to back up assumptions and develop business cases. You will be required to monitor key product metrics, talk to merchants when needed to quickly steer and optimise product performance and roadmap.
• Work with external partners (ie merchants, banks) to ensure smooth integrations between systems juggling between regulatory requirements and maximising customer experience.

Qualifications:

• Have at least 5+ years of experience in project management in a fast-paced startup environment.
• Experience and knowledge of how the online payments space operates.
• Are fluent in Italian & English (you will work with teams across multiple countries).
• Are a technically minded person with a passion to keep abreast of market trends and an ever-changing e-commerce and digital lending landscape.
• Have clear urgency to move quickly, scrappy when necessary, along with an agile mindset for problem-solving.
• Demonstrate examples of work whereby you were directly involved in moving the needle within your product metrics.
• Wear multiple hats (this is a startup - get ready to multitask and get your hands dirty).
• Ability to create mockups and UX flow to communicate your idea quickly and efficiently is a plus (we have designers but sometimes speed is more important than quality).
• Experience in a regulated environment would be a plus.

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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