IT Business & Performance Leader

Context & Environment

TotalEnergies has been present in Italy for over 70 years. Its activities encompass the entire energy sector, operating through various Business Units spread across the country.

TotalEnergies Italia Servizi is the subsidiary that provides tailored professional services to all Business Units in Italy, ensuring professionalism, sustainability, and progress.

At TotalEnergies, we invest in people and in developing their talent. We consider safety, health, and respect for human rights our priorities. Hence, we are committed to ensuring a safe, inclusive, and innovative professional environment where collaboration and listening are part of our model. We place people at the center, ensuring a balance between work and private life, promoting flexibility and well-being, company welfare, meal vouchers, within a culture that celebrates success and shares moments of conviviality.

TotalEnergies will review the received applications, giving care and attention to the values of Diversity and Inclusion, providing feedback to all candidates.

Activities

• Responsible for significant IS/Business related projects throughout the year, handling the functional analysis as well as the technical implementation;
• Contribute to the improvement of IS structure and organization through the optimization of business processes, data, applications and associated systems;
• Monitor day to day recurrent services, projects, and major incidents: ensure communication and coordination on problems, major incidents and crises, be the escalation point in the affiliate on incidents. Manage information security and work closely with Cybersecurity Officer to raise awareness, advise and assist the affiliate on Cybersecurity topics and promote the importance of managing information security risks more efficiently and effectively.
• Ensure technical support, operational assistance for the different business units;
• Monitor KPIs and IT budgets to assess technological performance of Digital solutions, analyze and optimize the cost of IT services;
• Monitor / Control / Update/ Validate the Inventories (IT assets and users) on a regular basis;
• Track billing of the services under IT responsibility and manage claims;
• Monitor the obsolescence of technical core components (OS, Databases, Visio conferences...) and ensure that the renewal plan is up to date taking into account new solutions;
• Support the IT Manager in building a global strategy for IT Shared Services at the country level particularly in the area of infrastructure and user services combining the various teams in charge of these aspects within each LBU;
• Propose, implement, and follow action plan and timeline to accompany change and make sure all users are well trained on new IT usages.
• In collaboration closely with the IT Manager, build the IT roadmap taking into account the headquarter's roadmap and the local IT and business needs. Apply the process defined at Company level to define the IT Strategy and implement the IT Roadmap.
• Manage interactions with suppliers / contractors and the related SLAs (timescale/Budget) and assess their performance.
• Analyze feedback from local users and Metiers Satisfaction (organize local survey), track changes and develop service performance indicators and service levels (availability, performance, cost). Deduct from action plans (new needs, dissatisfactions, ...)

Candidate Profile

• Master's degree in computer engineering, or equivalent, strong technical skills and background across all IT areas (Telecom, Windows, Software, IT project Management);
• Minimum 8 years of experience in IT with a significant project management experience;
• Excellent command of both Italian and English languages;
• Strong relationship-building skills, listening ability, problem-solving aptitude, innovation, and proactiveness;
• Leadership skills, team development, and management capabilities.

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

TotalEnergies is a multi-energy company that produces and markets energy on a global scale: petroleum and biofuels, natural gas and green gas, renewable energies, and electricity. Our 100,000 employees strive for increasingly affordable, clean, reliable, and accessible energy for as many people as possible. Present in over 130 countries, TotalEnergies places sustainable development, in all its dimensions, at the center of its projects and operations to contribute to the well-being of populations.